4th October 2022
Cheshire West and Chester Council take a modern & agile approach to ensure their Legal team deliver good quality public services
The unitary authority of Cheshire West and Chester, provides services to more than 343,000 people across the North-west; this includes legal support through their team of 45 employees.
The council’s approach to offering remote working gave a unique challenge to the team requiring high levels of collaboration and security of sensitive data. Not just to comply with legislative requirements but also to retain their coveted Lexcel quality mark accreditation.
Read the case study to discover how the Civica team worked collaboratively with Cheshire West and Chester us to implement Civica Legal Case Management workflows and processes to deliver efficiencies.
Key outcomes:
Scalable SaaS cloud-based Legal case management system for 45 full-time remote users
2 hours to create a court bundle, rather than 2 days
Lexcel quality mark retained, for client care, compliance and practice management
Nicola Newton,
Litigation Legal Officer,
Cheshire West and Chester Council
Remote working has become much easier and users are more confident now that we have a reliable and stable case management system.