Basildon and Brentwood Councils improve efficiencies with Civica

18th December 2023

Empowering citizens with online revenues and benefits services

When Basildon and Brentwood Councils created a shared services partnership to deliver revenues and benefits services more efficiently, moving to a single system was a critical step.

The councils chose to consolidate to Civica’s revenues and benefits solution, OPENRevenues, already used at Basildon.

Always looking to the future, they’ve upgraded their online revenues and benefits customer portal to OPENPortal, to help drive digital transformation. The councils are making it their mission to encourage as many customers as possible to switch to paperless billing and online services.

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Key outcomes:

29,000 active e-Services users

4-star customer satisfaction rating

Support for carbon emissions reduction plan

Nick Wimbledon,

Customer Development Lead,

Basildon Council

We have a 2030 plan to reduce our carbon emissions, and Civica's solutions have a part to play by helping us cut down on paper use. On top of that, online services are part of daily life for many people, and they expect councils to offer them too.

Get in touch to find out how Civica can help you improve efficiencies

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