1st October 2018

OneStep fully integrated into Civica

Civica Group strengthens position in recovery and enforcement market with full integration of the sector specialist

Civica, a market leader in business-critical software, digital solutions and managed services, has established a stronger position in the debt recovery and enforcement software market with the integration and re-branding of the former OneStep business, following its acquisition in February 2018.

Civica’s market leading, cloud-based recovery and enforcement solution is a comprehensive, integrated platform, with modules including a secure client web portal, and mobile solutions for field agents and online payments.

Now combined under the Civica brand, the Group’s broad recovery and enforcement product set is used to manage 75% of UK civil debt cases covering council tax, business rates, housing benefit over-payments, parking and sundry debts. The business also now supports more than 40 local authorities, such as City of Cardiff Council, with debt recovery and enforcement solutions.

The move consolidates the Group’s market-leading portfolio of recovery and enforcement solutions under the Civica name. In turn this will enhance the company’s ability to help both local government and commercial enforcement customers respond to an ever-shifting marketplace with more responsive and efficient services.

Rachel Brier, Divisional Managing Director (Recovery, Enforcement, Revenues and Benefits) at Civica commented: “We’ve now established a market-leading capability in the recovery and enforcement solutions market. Our integrated offerings are helping our customers to deliver improved services, manage debt and support vulnerable citizens in the process. We are further committed to helping all our customers to respond to an ever changing landscape through the latest technology, automation and cloud-based services.”