15th January 2018

Civica, extends Acas partnership with new managed services contract

New two-and-a-half-year engagement to improve Acas’ digital footprint and help shape the organisation’s future delivery

Digital, a division within the Civica Group, which provides organisations with end-to-end digital solutions, has embarked on a new major engagement with workplace experts, Acas, to support its long-term digital strategy and revamp service delivery.

A long-standing customer, Acas, has now partnered with the business on a new managed services agreement to provide support for more than 20 applications and services, with a strong focus on continual service improvements.

The new contract is set to run until 2020 and will bring all existing digital solutions support deals under one umbrella, providing stability and predictability in terms of costing, enabling more efficient financial planning for Acas, alongside improved customer service and client management.

The digital partnership will support Acas’ key applications, both for employees and customers. These include the Acas website, accessed 8.4 million times for guidance in 2016/17, an increase of 20% over the previous year.

Further supported applications include the intranet, plus Phoenix – the organisation’s internal critical case management system for cases going through the conciliation process – and the customer e-learning portal, Acas Learning Online, which provides online training to improve approaches to employment relations issues.

Chris Doutney, Executive Director, Digital, Civica, commented: “We’re delighted to extend our digital partnership with Acas, supporting improved service delivery ambitions for the organisation’s future digital roadmap. This new engagement ensures a closer working relationship between our two organisations in the future; our technology and expertise will help to improve Acas’ services and keep its offering at the forefront of the industry.”

Karen Pile, IT Director, Acas, added: “We’ve been very pleased with the service supplied by Civica. We’re excited about the opportunities that this new contract will bring to our business as we continue to transform to meet our customers’ ever-growing digital expectations.”

Acas provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. It supports good relationships between employers and employees and provides extensive training, individual and collective conciliation services. Independent research published in October 2016 confirmed that every £1 spent by Acas has a £13 benefit to the UK economy.