As a trusted digital partner for over 1 in 3 local authorities in the UK, Civica is helping embrace true end-to-end digital transformation.
Digital360 is a cloud-enabled multi-channel single integrated digital platform directly supporting all touch points, with powerful automation, workflow and integration at its core. Capturing, delivering and communicating end-to-end services from initial point of contact through to successful fulfilment; supporting your cloud, digital transformation and customer service strategies.
Digital360 will enable your organisation to increase operational efficiencies, make tangible savings, and improve customer satisfaction by:
- Implementing cloud, digital and customer service strategies
- Driving take-up of online customer self-service
- Delivering efficient, effective end-to-end service fulfilment
- Ensuring consistency across all channels and requests
- Increasing productivity, efficiency and resource utilisation
- Empowering staff with a single holistic customer record
- Removing avoidable contact and reducing demand on services
- Creating a paperless process and reutilising office space
- Providing valuable analytics, and management information.
Civica’s Digital360 application suite is playing a key part in delivering our ‘Digital Denbighshire’ vision.”
Kelly Waterfield, Digital Records Bureau Manager, Denbighshire County Council
The difference we make...
Anytime anywhere customer access to services
Increase efficiencies with end-to-end service delivery
Proven delivery of tangible savings
Transforming service delivery for the citizen of today and tomorrow.
Deployed through the cloud, the Digital360 suite effectively captures, delivers and communicates interactions and requests from customers, employees and partners.
The Digital360 digital platform is built using a modular future-proofed framework of components – Contact Management, EDM and Portal - allowing for both customisation and integration with any back-office business system to deliver true end-to-end digital transformation.
Digital360 Contact Management
Helping you deliver more efficient, responsive customer service.
Digital360 Contact Management is a powerful solution providing digitally assisted service to handle customer contact. It can be deployed on any device, and provides council employees with a holistic view of the customer and associated line-of-business systems, enabling customer requests to be logged and efficiently resolved at first point of contact.
Secure and efficient management of the document lifecycle.
Digital360 EDM is a scalable browser-based solution to efficiently and securely manage document and data lifecycle. EDM’s powerful automation and workflow transforms delivery of core services by reducing administration, automating and streamlining business processes and providing integration capabilities whilst achieving agile ways of working, delivering savings and efficiencies.
Driving the take up of online customer self-service.
Digital360 Portal is a responsive portal designed specifically for local authorities to empower their customers to interact online 24/7. A cost effective self-service provision shifts enquiries and transactions online, streamlines activities and facilitates true end-to-end digital service delivery going beyond channel shift; driving efficiency savings and fully supporting your digital and customer service strategy.
We’re really satisfied with the Civica Digital360 Portal. It gives residents and case officers rapid access to accurate planning information and documents online, at any time, using any device.”
Paul Reeves, IT Project Manager, Waverley Borough Council