Effective IT Customer Service

We’re committed to providing first-class customer support

Our expert team is on hand to help make sure you get the most from your Civica products or services. You can access a host of valuable resources and information as follows.

We recently announced the beginning of an exciting new chapter in Civica’s journey to be a global GovTech champion, with Blackstone set to acquire Civica from current owners, Partners Group AG. If you have any questions about this, your account manager will be happy to help. Alternatively, please contact our PR team at

Civica Service Desk

  • Technical support
  • Online call logging
  • Knowledge base and self-help facility
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Userhub is designed for Civica customers, to provide access to information such as:

  • Events and news
  • Software documentation and patch downloads
  • A forum for discussion and to share knowledge between the user community
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