25th March 2019

Australian Private Health Insurance providers in race to be ready for April 1st regulatory change. Civica confirms NewHealth customer readiness well ahead of launch.

Sydney, March 26, 2019: Civica, a leading local provider of critical software and digital solutions to Australian private health funds, is pleased to confirm Private Health Insurance customers on our NewHealth platform are now compliant with the new health insurance reforms which come into effect on April 1st 2019.

In 2017 the Australian Government announced a wide-ranging package of reforms to private health insurance to make it simpler to understand and more affordable for Australians. The reforms include simplified product categories, easy to compare like for like policies, improved access to mental health services, greater transparency for out of pocket costs, improved regional and rural care and a number of other reforms. The increasing cost of healthcare and health insurance has seen a reduction in participation in private health insurance and insurers are looking forward to the reforms which are seeking to create simpler and more affordable policies for Australians.

The key benefit offered by Civica NewHealth is an open and modular platform that meets Australia’s unique and complex legislative requirements for Private Health Insurance. The NewHealth platform provides enhanced capability and functionality specifically designed to support the changing Australian PHI industry with highly-tailored features that allow for differentiated customer business strategies for PHI funds, to support their current and future customer needs.

Vinay Chand, Managing Director for Health Solutions, Civica International, says: “The Australian Private Health Insurance reforms are complex and are fundamental changes to the Private Health Insurance business. It requires a deep understanding of the insurance industry in Australia, which Civica has accumulated over 40 years of working with the sector,  to implement the changes with little impact to our customer’s current business.

I am delighted that the new reforms implementation has been successful, with all our customers compliant with the new regulatory requirements and ready to do business on April 1st.”

About NewHealth

NewHealth is Civica’s next generation Private Health Insurance Enterprise solution. It is purpose-built for the Australian Private Health Insurance landscape. NewHealth allows Private Health Insurance providers to manage all aspects of their business including membership, products, quotes, finance and claims management.  NewHealth is a proven solution and platform of choice for 1 in 3 of all private health insurance policies in the Australian market. Its core functionality has been shaped over decades in supporting the unique Australian private health insurance environment and enables our customers to engage, acquire and retain customers through multiple digital channels.

About the Civica Group

Civica (www.civica.com) is a market-leading specialist in business-critical software applications, digital solutions and managed services that help teams and organisations around the world to transform the way they work. Combining exceptional customer focus, experience and commitment, Civica supplies more than 3,000 major organisations in 10 countries, providing the digital technology and automation behind essential everyday services for 100 million people and businesses.