19th March 2021
Civica, which offers the cloud-optimised enterprise solution, Authority, to a large number of councils in Australia and New Zealand, is working with Zipporah to seamlessly integrate the Impact+ solution.
SYDNEY, AUSTRALIA – March 2021: Civica, a global leader in software for public services, has announced it is partnering with leading facilities bookings platform Zipporah to integrate its cloud-based and user-friendly online solution for councils.
Civica, which offers the cloud-optimised enterprise solution, Authority, to a large number of councils in Australia and New Zealand, is working with Zipporah to seamlessly integrate the Impact+ solution. Councils using Authority and Impact+ bookings management will receive the benefits of a single solution that doesn’t compromise on features including management of complex charging structures and bookings with multiple dependencies.
Zipporah’s Impact+, a multi-site browser-based solution with accessibility for all types of users, both internal and external, offers real-time visibility of bookings, variable charging levels and document upload options. Impact+ also offers a depth of functional control, and is designed with user-experience in mind.
Brett Barningham, Managing Director for State and Local Government Solutions, says:
Covid-19 has highlighted the importance of great digital solutions that make our lives easier. With the recently released Authority Altitude we’re excited to further the digital transformation journey of many of our customers, and with Zipporah coming on board we are delighted to be able to provide our customers with the best digital bookings solution we believe possible. Together with Zipporah and Authority Altitude we are providing Australian and New Zealand council with an innovative solution that will empower communities and speed up administrative process.”
Scott Burton, Technical Director for Zipporah says:
Having worked with Civica, and found them to deliver innovation and high-quality outcomes, around the world we were excited to discuss a longer-term partnership. To deliver our booking systems alongside the Authority Altitude product allows for an opportunity to provide an all-inclusive solution out of the box which is fully integrated to so many elements which are touch points for bookings. During the Covid-19 crisis we identified an opportunity to further increase the reach, functionality and scope of our product and this partnership will deliver the final pieces of a puzzle which is the true transformation of councils. For our own clients the benefits of an organisation with the scope and reach of Civica will deliver significant outcomes and a greater domestic presence for the Zipporah product than ever before.”
Authority Altitude, provides improved operational management supporting an ambitious vision for councils focused around cloud, digital enablement, technology innovation and data analytics. It enables all council employees to work from any location, enhancing how councils connect and support their citizens. The solution represents the evolution of the Authority enterprise solution that has been used by over 200 councils throughout Australia and New Zealand in the course of its 25+ year history to date.
The Council’s business transformation team wanted to improve the e¬fficiency of their systems in order to manage and deliver the increasing number of community requests and enquiries, as well as boost the customer experience. Central to their solution was Civica’s Authority Community Portal.