28th February 2017

Leeds City Council has chosen Civica to support its business transformation and improve tenant services through the implementation of its integrated housing management system.

The new Civica software will enhance mobile working and provide better data quality and system integration for Housing Leeds, enabling the social housing provider to serve its tenants and manage its 57,000 properties more efficiently.

This new ten-year partnership, worth more than £2 million, is the first since Civica acquired specialist social housing software provider, Abritas, and includes the use of the Abritas Housing Needs solution, highlighting the new and improved capabilities of Civica’s specialist Housing platform.

Housing Leeds aims to make its city one of the best places to live by creating sustainable communities and promoting independence. To achieve this goal for both tenants and employees, the council sought to update its IT systems, selecting Civica’s end-to-end, web-based housing management solution.

The seamless integration of Housing Cx, Keystone and Abritas Housing Needs software will provide Housing Leeds with a 360-degree view of tenant and employee interactions and deliver the flexibility to meet the changing needs of the housing market. Working with one single supplier to implement an end-to-end solution will help the council to minimise the amount of data duplication and enhance the collaborative working experience across the teams. Crucially, it will equip Housing Leeds with the right tools to better advertise and allocate properties, empower employees with more control over day-to-day property management and provide a central information point for suppliers. 

Councillor Debra Coupar, Executive Member for Communities at Leeds City Council, comments: “I am delighted to announce this major new partnership with Civica after a competitive tender process. We have sought a single supplier to provide a functionally rich, fully integrated, end-to-end Housing Management solution that will transform services to our tenants via enhancing mobile and remote working, better data quality and integration, and increased functionality and efficiency. We look forward to commencing the implementation and to a long and successful partnership with Civica.” 

The solution will also enable Housing Leeds to automate and streamline processes, allowing housing officers to spend more time with tenants. Employees will be able to access real-time customer information through their mobile devices, both on-site and on-the-move. This includes details of all contact with the organisation and services received, allowing the social housing provider to resolve tenant queries faster and more efficiently. The system will also support tenant interaction and engagement, allowing people to self-serve on many services including rent and repairs. This will release capacity for housing officers to spend more time face-to-face with residents and reduce contact centre hours.
Housing remains high on the agenda for all councils across the country. With new targets set by the government in its latest whitepaper, ‘Fixing our broken housing market’, and clarification that the 1% rent reduction will remain in place until at least 2020, the task ahead only becomes tougher". Jeff Hewitt, Executive Director, Housing & Asset Management at Civica
“Leeds City Council is a great example of how to address the demand of the modern citizen by positively transforming the business. Our integrated digital solution will help Housing Leeds to streamline processes, accurately collect tenant data and enable tenant self-service to achieve improved outcomes for all residents.”