We’re committed to providing first-class customer support
Our expert team is on hand to help make sure you get the most from your Civica products or services. You can access a host of valuable resources and information as follows.
- Technical support
- Online call logging
- Knowledge base and self-help facility
- Authority Suite
Get support for the Authority suite of products for State & Local Government, Public Safety, Justice & Courts including:
- Authority ERP products
- Authority Safety products
- Authority Justice products
Contact Authority Support
- User Discussion Forum
- Log a support request for software or hardware
- Log a support request for billing or contracts
- Phone National : (800) 686 9313
- Phone Local : (937) 836 4499
- Email : firstname.lastname@example.org
Hours of operation
Civica support is available between 8:00am - 5:00pm Eastern Standard Time from Monday to Friday, excluding scheduled holidays listed below.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
Where a holiday occurs on a Saturday, Civica support is closed on the preceding Friday, and when a holiday occurs on a Sunday, Civica support is closed on the following Monday.
Some Public Safety customers have individual support arrangements which differ to these standard operating hours.
Request a call back
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You can read our full privacy notice here