Effective IT Customer Service

We’re committed to providing first-class customer support

Our expert team is on hand to help make sure you get the most from your Civica products or services. You can access a host of valuable resources and information as follows.

Service Desk

  • Technical support
  • Online call logging
  • Knowledge base and self-help facility


Authority Suite

Get support for the Authority suite of products for State & Local Government, Public Safety, Justice & Courts including:

  • Authority ERP products
  • Authority Safety products
  • Authority Justice products

Contact Authority Support

Hours of operation

Civica support is available between 8:00am - 5:00pm Eastern Standard Time from Monday to Friday, excluding scheduled holidays listed below.

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

Where a holiday occurs on a Saturday, Civica support is closed on the preceding Friday, and when a holiday occurs on a Sunday, Civica support is closed on the following Monday.

Some Public Safety customers have individual support arrangements which differ to these standard operating hours.

Request a call back

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