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We’re committed to providing first-class customer support

Our expert team is on hand to help make sure you get the most from your Civica products and services. You can access a host of valuable resources and information as follows.

Service Desk

  • Technical support
  • Online call logging
  • Knowledge base and self-help facility

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Authority Suite

Get support for the Authority suite of products for State & Local Government, Public Safety, Justice & Courts including:

  • Authority ERP products
  • Authority Safety products
  • Authority Justice products

Contact Authority Support

Hours of operation

Civica support is available between 8:00am - 5:00pm Eastern Standard Time from Monday to Friday, excluding scheduled holidays listed below:

  • New Year’s Day (January 1) – Closed all day
  • Memorial Day (May 27) – Closed all day
  • Independence Day (July 4) – Closed all day
  • Labor Day (September 2) – Closed all day
  • Thanksgiving Day (Fourth Thursday of November) – Closed all day
  • Day After Thanksgiving – Closed all day
  • Christmas Eve (December 24) – Closed all day
  • Christmas Day (December 25) – Closed all day

While our team is away, we want to assure you that we have taken necessary measures to minimize any potential disruptions to our services. In case of any urgent matters or inquiries during this period, please take advantage of our Self Service Portal when submitting software issues or questions.

Where a holiday occurs on a Saturday, Civica support is closed on the preceding Friday, and when a holiday occurs on a Sunday, Civica support is closed on the following Monday.

Some Public Safety customers have individual support arrangements which differ to these standard operating hours. Contact Civica Support for additional details.

Please contact your government or school district organisation directly for help or questions about Civica products or services. If necessary, they will reach out to us for client support.

Civica is a global GovTech champion with 22 years of solid year-on-year growth. Over 5,000 public bodies globally use our software to help provide critical services to over 100 million citizens. From local government to central government, to education, to health and care.

Civica marks exciting new chapter for growth with Blackstone

Civica secures backing for growth strategy and vision to become a global GovTech champion

Find out more

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