Unifying health and care to deliver better patient outcomes.

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Civica delivers software and services to more than 500 health and care providers around the world, including in the US, Canada, UK, Australia, New Zealand and Singapore. 

We’re committed to helping our customers streamline the delivery of integrated care, enhance patient services and improve financial, workforce and care management.

Cloud Software

High-quality care happens when patients have access to the right treatment, from the right providers, at the right time. Whether your organization is a health plan, a hospital/health system, or a health IT vendor, our Master Data Management solution can identify and match patient records across multiple IT systems to drive improved efficiencies and improved patient care.

Using our next-generation advanced matching algorithms to deliver a fast, flexible and easy-to-use single view of the patient, our open data model allows users to match records by any attribute to meet changing business needs.

Digital Solutions

We help healthcare providers rapidly transform their customer experience, improve operational efficiency and enhance performance through deeper business insight and scalable cloud platforms.

Providing a complete end-to-end capability – from strategic consultancy and analytics to designing, building and managing secure, integrated digital solutions – our tailored user-centered approach supports organizations through every step of their digital journey.

Managed Services

We provide a broad range of managed services, ranging from cloud solutions and application hosting to business process services enabled by software and automation. Covering hardware, infrastructure, software and service management, we are a proven partner with a flexible commercial approach, helping our customers to work efficiently and effectively and to speed up the adoption of modern technology.

Supporting the US healthcare market

Through a wide range of services and solutions, we help to unify health & care for better clinical, operational and financial outcomes. From hospitals & health systems and plan providers and healthcare IT partners, we help organizations drive efficiencies and improve patient care.

Hospitals & health systems

Our Enterprise Master Patient Index (EMPI) solution:

  • Reduces duplicate and low-quality data through a single, accurate view of the patient
  • Prevents new duplicate record creation
  • Improves the efficiency of patient look-up by accessing one, comprehensive database
  • Reduces the burden of data governance and cleansing
  • Reduces billing errors and loss of revenue through claim denials and missed referrals
  • Provides a common data backbone for analytics programs
  • Provides cleaner, more accurate data to improve quality of care, safety and patient satisfaction 

Health plans

Our MDM solution for health insurers and payers:

  • Provides a single view of the member, their products and relationships
  • Improves visibility of member value, cross-sell and upsell opportunities
  • Enables more cost-effective, targeted marketing campaigns
  • Enables a more modern customer experience and improves retention
  • Helps health plans derive greater value from their CRM investments
  • Provides a common data backbone that improves the accuracy of analytics programs

Healthcare IT partners

Our embedded MDM solution for healthcare IT partners:

  • Offers unmatched performance and scalability, even with hundreds of millions of records
  • Uses an open data model to allow users to add new rules and data sources easily
  • Is easy to install and configure, while conforming with healthcare standards
  • Boasts a powerful, easy-to-use interface that allows you to extend functionality to end users
  • Lets you leverage a collaborative partnership with Civica, and our industry expertise
  • Has a flexible licensing model to accommodate vendors


Social determinants of health & master data management

Helping patients and clients across healthcare & social services

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Civica’s next-generation EMPI solution ensures that we can maintain the highest level of data integrity, regardless of the original data source or format.”
Jim Parcel, CIO, Maury Regional Health

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