25th April 2018

EPIC Housing implements Civica’s Cx Housing solution in just four months

Empowering People Inspiring Communities (EPIC Housing) will streamline core processes and offer a new online portal for tenants, while boosting mobile working with Civica’s Cx Housing platform and Financials software, enabling EPIC to deliver a wide range of digital services by the end of 2018.

The web-based Cx Housing platform is set to improve the tenant experience by extending online services and reducing manual data entry for employees, freeing-up time for housing officers to spend more time in the community. The new online tenant portal will make it much easier for tenants to report issues such as repairs, check their rent balance and make rent payments. With young, working people making up 60% of its customer base, this increased flexibility will provide residents with the ability to contact EPIC at a time which suits, including outside of standard working hours.

With powerful management reporting at its core, Civica Financials offers a comprehensive suite including general ledger, debtors, creditors, purchasing, asset management, budgeting and forecasting. By adopting Financials alongside the housing Cx solution, EPIC will also have access to an integrated, web-based financial management system to gather a real-time view on rent payments and arrears.

EPIC Housing is just one of three customer go-lives of Civica’s Cx in the last month, also including Orwell Housing and Central & Cecil Housing Trust.

For more information on our Housing solutions please click here.