CarelinkCloud

Managed Services and Hosting with CarelinkCloud for the Carelink product suite for Community Care

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CarelinkCloud

Who better to manage your software than the people who helped create it

We take the end-to-end accountability for helping our customers achieve their Client Management Solution goals and achieve their business objectives. CarelinkCloud is designed to enable deployment and access to the entire Carelink suite via a cloud platform.

Managed Services and Hosting with CarelinkCloud

Managed Services

CarelinkCloud Managed Services take the end-to-end accountability for helping customers achieve their client management solution goals and achieve business objectives.

Cloud Hosted Platform

CarelinkCloud is designed to enable deployment and access to our Carelink product suite via a cloud platform (SaaS) incorporating configuration, management and recovery.

On-going Maintenance

With a dedicated Managed Services Team, we provide maintenance in the form of scheduled database upgrades, application administration, user account creation and disaster recovery.

Why choose CarelinkCloud?

Dedicated managed services team with a centralised point of contact

Cloud hosting on a secure platform

Disaster recovery for continuity of service

CarelinkCloud Features

  • Cloud Hosting Platform - The CarelinkPlus application is deployed and accessible via our secure cloud platform.
  • Dedicated Managed Services Team - You are provided a centralised point of contact to compliment your organisation and apply a best practice approach.
  • Application Administration - The Managed Services team take over the day to day system administration functions within defined timelines.
  • Scheduled Database Upgrades - Upgrades and patches are applied to stay abreast of new functionality and updates whilst full testing is conducted.
  • User Account Creation and Maintenance - Simplify on boarding new staff with a web-based form to provide staff access.
  • Annual Rate Schedule Increase - Our team ensures annual rate schedule increases are performed to ensure the correct revenue is generated.
  • Disaster Recovery - Our disaster recovery plans are customised to your organisation to ensure continuity of service.
  • Level 1 Help Desk Support - All enquires are channeled through a centralised point of contact regardless of the request.

Find out more about how Civica can transform the way you work