Civica Revenues & Benefits

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Transforming services for the future

Revenues and benefits teams are at the sharp end of local authority services – and under growing pressure to be fast, agile and cost-efficient.

The technology they rely on must support this ambition. Teams need to be able to communicate efficiently, have processes automated as much as possible, see a single view of data and, of course, operate seamlessly in today’s hybrid work environments.

Civica Revenues & Benefits is available as a cloud service. We manage your solution in our Azure cloud environment and take care of security, maintenance and upgrades, enabling you to unlock cost savings, streamline operations and reutilise resources.

Six ways Civica Revenues & Benefits can help transform the way you work

Better revenue collection.
With an efficient administration, you can maximise collection of council tax and business rates.

Timely payment.
Live data and a single customer view ensures payments can be made accurately and on time.

Customer self-service.
With portal access on any device, customers can self-serve 24/7, reducing demand on your teams.

Comprehensive reporting.
Insightful reports and management information help you improve services and fulfil the requirements for government returns.

Efficient discretionary payments.
You can administer discretionary payment from online form to assessment, notification, and payment.

Streamlined workflow and user experience.
Simplify service delivery and processing, enables your team to work efficiently from any location.

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