In today’s digital world data volumes are growing every second. It's essential to ensure your processes are underpinned by complete, accurate and shareable data.
Civica’s cloud-enabled Master Data Management (MDM) software, MultiVue, helps you to match, merge and master your data. MultiVue ensures the richest view of a record and all associated entities; anywhere, at any time, and on any device.
The ability to bring together data from multiple business systems and functions to create an accurate view unlocks exciting opportunities for tech innovation and data insights, enabling you to deliver more cost-effective services and enhance customer experience and satisfaction.
The opportunities to create better outcomes from MDM are only limited by the ability of IT and business functions to work together to identify use cases and areas of process improvement.
Your 3 steps to data management success using Multivue
Data is complete:
- By matching and merging records from all sources (internal and external) to produce a comprehensive and trusted Golden Record.
Data is accurate:
- By resolving problems in data quality, such as duplicates, gaps and inconsistencies
- By enriching records against 3rd party data sets.
Data is shareable:
- By synchronizing the Golden Record across systems and departments – including CRM
- By creating better data for building trusted insight through Data Warehousing, BI and AI
- With partner agencies for collaborative working
- With customers for improved digital experience and request management.
Why choose MultiVue?
Improve business decision making
Drive efficiencies & cost savings
Improve data quality & accuracy
With MultiVue and its accompanying modules – MultiVue Share, MultiVue Enrich, and MultiVue CRM Embed – you’ll take control of your records and reap the rewards of data-driven business.
Improve data quality and accuracy through real-time verification and enrichment from trusted reference sources.
MultiVue Enrich ensures that the performance of our core cloud-enabled MDM platform, MultiVue is not affected by poor data by ensuring all records are verified against external reference data sources. This means you can trust the accuracy of your data and distribute your single view of the customer or patient across your organization with confidence.
- Business data (company names, addresses, location relationships, SIC codes, SME indicators)
- Access to a broad range of social demographic enrichment data for record enrichment
- Ability to append additional data to records eg Grid References, UPRN's etc
Synchronize and distribute data across enterprise systems to improve accuracy and consistency.
Using MultiVue Share you can improve sharing and synchronization of data to support the decision-making process and distribute the most consistent, accurate data possible. Alongside our core cloud-enabled MDM platform, MultiVue Share provides the most trusted data throughout your organization and allows you to control all updates to all applications at a granular level.
- Downstream notification of data updates to all connected source systems
- Configurability to support updates in different delivery models to suit source system requirements
- Granular control enabling specific data attributes to be accepted or rejected
- The option to manually verify or automate changes to data
- Intuitive user interface to take the complexity out of data stewardship tasks.
MultiVue CRM Embed
Drive efficiencies with seamless embedding across your CRM, ERP or web service platforms.
The nature of customer interactions is changing and becoming more complex, the potential touchpoints they could have with your organization can cover multiple departments. It is essential that CRM is connected to your solution. MultiVue CRM Embed seamlessly integrates with our core cloud-enabled MDM platform and CRM to enable your organization to manage customer relationships more efficiently and with more intelligence.
- Seamless integration with Microsoft Dynamics CRM
- Enhanced fuzzy matching capability for CRM
- Enterprise search functionality
- Active registration.
We’ve used several EMPI solutions for matching and merging in the past, but only Civica’s MultiVue has been able to keep up with our customers.”
Ryan Campbell, Chief Strategy and Information Officer, Verinovum
Find out more about how Civica can transform the way you work
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Our suite of transformation experts, enterprise cloud software and professional services help local authorities make every day better by harnessing the cloud's full potential.