Allowing Municipal Utilities to Improve Revenue, Enhance Customer Service, and Work More Efficiently
Authority Utility is packed with features that matter for utility organizations like yours. Leveraging Civica's 25+ years of utility experience, analysis of industry trends, and extensive client feedback, Authority Utility is built for the challenges of today and the opportunities of tomorrow.
Authority Utility makes it easier than ever to create bills and collect money. Advanced, multi-layered proofing tools improve the accuracy of your bills; while our flexible printing options help you get the right information to your customers. You can enter their payments quickly through the system or use our interfaces to further automate the process with Web payments, lockboxes, or direct debit.
Customer information is maintained, as they move between accounts, allowing you to improve collections and to provide better service. You’ll be able to quickly answer inquiries by viewing complete details of how the customer’s bill is calculated. Pop-up notes and a full contact log keep the entire office up to date.
- Bill for an unlimited amount of services
- Track customers across multiple accounts
- Wizards streamline common tasks and improve accuracy
- Enhanced AMR integration, easier to understand compound meter setup
- Detailed Service Order tracking
- Transactional and Management Reports, all available for export to PDF or Microsoft Excel