Annual Review 2021

For the year ended 30 September 2021

Focus and ambition helped make 2021 a successful year

Civica is proud to be the UK’s largest software company focused on the public sector. We’ve been that trusted partner for the public sector for over 30 years and that’s a result of the focus and ambition we’ve always had - to help improve public services around the world. Organisations continued to be stretched in 2021, as we all dealt with Covid-19. Civica maintained the focused support for our customers and their communities, as well as our colleagues, whilst generating success for the Group the during the year.

Simon Downing,


2021 has been another extraordinary year for us all and I continue to be proud of the long term commitment and dedication of Civica colleagues in supporting our customers and citizens.

Accelerating our investment in people and software product innovation has meant we were in a position to help even more customers rise to the digital challenge in 2021. Our culture, clear strategy and track record of delivery, once again provided the foundation for a strong financial performance and a 20th successive year of growth. We see significant further potential for our software to support improved public services for citizens across the globe in 2022 and look forward with confidence to the year ahead.

On behalf of the Board I would like to thank all our people for their outstanding contribution, and our customers and partners for their continued commitment and trust in Civica.

Group CEO Wayne Story reflects on a year that generated success for our customers, our people and our business

Across the 2021 year, we continued to support our customers on their digital transformation journeys, including addressing those new needs generated by the pandemic. As the UK’s largest software company focused on the public sector, we are uniquely placed to help our customers with smart software solutions that deliver for them and for citizens.

With an 8.3% growth in Group revenue, a record Group EBITDA at £110.5 million, and outstanding Customer and Employee Net Promoter Scores, 2021 provided clear evidence that our focus and ambition is right. We continued to invest in our products and to add key capability with targeted acquisitions – 7 completed in the year. Our investment in people also continued, with record advances in training and systems, allowing them to be effective and agile, as we drove results for customers and the business.

Wayne Story,

Chief Executive Officer

2021 has been another challenging year for public servants. All of Civica is proud to support the work they do delivering for citizens and we continue to be focused on providing smart software solutions that address real challenges.

Across the key markets that Civica supports, our smart software has continued to help citizens and communities globally

Civica’s products and services are used by 2.5 million professionals to deliver improved outcomes across national, regional and local government, health and care, housing, education, public safety, people and workforce management and democracy. Our combination of deep sector and technology expertise is helping our customers to meet unprecedented challenges to sustain and enhance public services. Through greater digitisation and automation, a growing use of cloud solutions and increased focus on smart use of data, we continue to help address rising citizen expectations for innovative and efficient public services around the world.

The working world has changed, but the passion and focus of our Civica people has not

Backed by our culture, guided by our values, Civica people have continued to push themselves forward. Be it in the pursuit of solutions for our customers and the citizens they serve, or for personal growth and development, our team have worked with passion and focus.

Making good use of the 220,000 hours of training in 2021, we’ve challenged ourselves personally and professionally to grow, enhance and change. We’ve worked at bringing our whole selves to work, allowing everyone in the business to find acceptance and contribute. In a working world that’s now quite different, we’ve embraced new approaches that give our Civica team the flexibility and autonomy they need, to perform at their best and grow as people.

Julie Chell,

Chief People Officer

2021 showed that our values of knowledge, integrity and action are well embedded and constantly guide us to deliver a great service for our customers. I see passionate Civica people displaying these values all the time - it's inspiring.

Our 20th year of growth has positioned us well for the future

Across the 2021 year, Civica drove notable operational and financial performance and established new benchmarks for the business. In the year to 30th September 2021 we grew our Group EBITDA by 18.7% to £110.5 million, our first year over the £100 million threshold. From compound annual revenue growth of 11% and EBITDA growth of 15% across the five years 2016-2021, our 20th year of growth has put us in a strong position to drive further forward, generating value for all our stakeholders.

Martin Franks,

Chief Financial Officer

I am delighted with the performance of the Group in 2021. Not only have we generated outstanding financial results, we have continued to invest in our software capabilities across the Group, with improved outcomes for customers and communities globally. My thanks go out to all of our customers and colleagues.