Flexible, innovative, future-proof software
ECLIPSE is Civica’s next generation, cloud-native case management platform for organisations delivering care and support services. Designed for third sector and charitable organisations, it supports the management of people, services and outcomes within a single, secure and future-proof solution.
By providing a clear, real-time view of the people you support, and the services delivered around them, ECLIPSE brings together information from across teams and partner organisations into one shared picture. Secure information sharing and collaboration enable clearer insight and more confident decisions, helping charities and private care providers deliver coordinated, person-centred support and demonstrate accountability across their services.
How Civica ECLIPSE supports you
Information is always accessible:
Access to information anywhere, at anytime, from any device
Fully secure:
Protected information via two-factor and role-based security on a cloud-based platform
Improve your efficiency:
The intelligence within ECLIPSE automates known and repetitive tasks
Collaborate with ease:
Ability to share information securely with your team and your clients
Better decision making:
Oversight of all the people you support through inbuilt dashboards and reports
User friendly:
It's simple to use regardless of the level of technical expertise in house
Action for Children
Change Manager,
ECLIPSE Project
Within one of our services, the inspector really liked ECLIPSE and said she found it easy to navigate and find the information she needed on young people. The service achieved excellent, the equivalent to Ofsted’s Outstanding rating. ECLIPSE was mentioned several times during the feedback, with the inspector commenting on how well the system captures and evidence all the good work.
ECLIPSE for personalised case management
ECLIPSE supports strength-based, person-centred case management that adapts as practice evolves. Designed with professionals, it mirrors how teams work and helps improve consistency and outcomes across services.
By reducing administrative burden through automation and shared records, ECLIPSE enables teams to focus on the people they support. Real-time dashboards and reporting provide the insight needed to make confident, informed decisions.
ECLIPSE for organisational safeguarding
Safeguarding responsibilities are complex and continually evolving. ECLIPSE helps organisations meet their statutory and regulatory safeguarding duties with confidence, providing clear oversight, early warning and auditable evidence.
The platform is configurable to reflect your safeguarding processes, ensuring it works in line with how your organisation operates.
By bringing safeguarding information into one place, ECLIPSE:
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helps prevent cases from being missed
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supports earlier intervention
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provides clear, inspection-ready records.
Paul Kelly,
ICT Business Information Analyst,
Extern
We looked at different case management systems, and ECLIPSE came out on top. It seemed to have everything that we needed, a modern cloud solution with great customer feedback. What came across in these initial chats was the configurability and performance of the platform.
How Civica ECLIPSE makes a difference for you:
- For Owners/ Executive Teams
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Keep all client information in one place so it is easy to access your data and reports
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Oversee your teams capacity and get a snapshot of what is going on at any time
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Enable organisational agility with the ability to easily learn and adapt to deliver the best performance.
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- For Managers and supervisors
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Access reporting data to understand existing performance and assist in identifying demand for future services
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Keep track of your staff, clients and resources to gain an understanding of what is happening within each team, at any time with our intuitive scheduling tool
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Get a complete picture of each client’s journey and the positive difference you are delivering.
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- Teams providing support
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Spend less time on paperwork and administrative tasks and more time helping your clients
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Update client information and take case notes directly with the client
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Easy to understand your workload and provides peace of mind that all tasks are complete.
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See related products
Civica ECLIPSE (formerly OLM Systems)
A future-proof, cloud-native case management platform for local authorities and third sector organisations, supporting compliance, insight and better outcomes.
Civica ECLIPSE for Social Care
Cloud-native case management software for private care providers, supporting person-centred care, safeguarding, compliance and confident decision-making. Book a demo!
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