Leicester City Council transforms Housing Benefit processes and retains 100% subsidy

8th April 2021

Leicester City Council struggled with a backlog of Housing Benefit (HB) cases for a number of years. To help clear the backlog, the council engaged with Civica. Within six weeks, the experienced OnDemand team worked through 9,635 work items, releasing Leicester's in-house team to process other, more complex cases and new HB claims.

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