Case Management

Cloud case management software powered by iCasework

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Easy to use software that helps you manage cases better

Civica’s Case Management products help automate, manage, and report any case type. For 20 years, we’ve been building industry-specific solutions powered by the award-winning iCasework platform.

Our industry and market-specific products enable the solution to be deployed rapidly so that your organisation can adhere to regulations, improve service levels and enhance the customer experience in a consistent and timely way.

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ANTHONY THOMAS,

HEAD OF CUSTOMER ASSURANCE,

ADMIRAL

iCasework will allow us a fuller understanding of the nature of complaints and help us build on improved services for all customers in the future.

Built around your cases

Discover what more your teams can do when powered by iCasework.

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Female customer services agent in call centre

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Discover how Civica Case Management software can improve how you manage complaints and feedback.

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Young team of creative people working in office

JENNY BURNS,

DIGITAL ADVISOR,

CHRISTIAN AID

Previously, we collected feedback using paper forms, notebooks and spreadsheets. But, we knew there were limits on how much, and how reliably, data could be collected in this way.

Find out how we can transform the way you work