Easy to use software that helps you manage cases better
Civica’s Case Management products help automate, manage, and report any case type. For 20 years, we’ve been building industry-specific solutions powered by the award-winning iCasework platform.
Our industry and market-specific products enable the solution to be deployed rapidly so that your organisation can adhere to regulations, improve service levels and enhance the customer experience in a consistent and timely way.
Recent client projects
27th November 2023Benenden Health delivers a smooth customer experience
6th July 20231st Central driven to provide car insurance excellence
6th April 2023Civica helps Admiral Insurance Cut Complaint Administration Time
5th September 2022Tesco Bank financial complaint handling case management
CUSTOMER ASSURANCE AND COMPLAINTS MANAGER
Previously, new handlers joining would take six months to embed into the system. Civica Case Management is so intuitive it only takes half that time, which is a big game changer for us bringing on new staff
Products powered by iCasework
Complaints & feedback
Capturing cases across your entire business network.
Workflows to manage an individual's data requests.
Manage employee relations cases across your organisation.
Legal & records
Providing legal insight and managing efficient processes.
Helping public services manage and report on all FOI and SAR cases.
Optimising coronial processes for more efficient working.
Transforming registrations of births, marriages and deaths
Streamlining the workload for morticians and their teams
Simplifying dispute resolution on section 75s and chargebacks
A secure collaborative environment for the highest-risk abuse cases
Download our resources
Discover how Civica Case Management can help you improve how to manage complaints and feedback.Download resources
We haven't changed our processes: we've just made everything easier, more efficient, and more secure.
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