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28th June 2024

Harnessing the Power of Cx: Insights from the PowerHousing Operations Roundtable

On June 11th, 2024, the PowerHousing Operations Roundtable took place in the vibrant city of Sydney, bringing together approximately 30 stakeholders to discuss the latest advancements and benefits of Civica's Cx Housing product. This event highlighted the significant potential of Cx in transforming social and community housing operations, emphasising its robust functionalities, adaptability, and commitment to social values. Here's a deep dive into the key insights and takeaways from the roundtable.

Streamlining Housing Operations with Cx

Cx Housing is meticulously designed to simplify and enhance housing operations through a well-structured, customisable approach. The product's deployment begins with a formal tender process, allowing for the tailoring of preconfigured settings to meet the specific needs of each customer. This ensures a smooth and efficient implementation, providing a ready-to-use solution that can be fine-tuned as requirements evolve.

One of the standout features of Cx Housing is its flexibility. With 80% of the product preconfigured, users can quickly adopt the system, while the remaining 20% allows for customisations to address unique needs based on feedback and experience of the customer. Users can also adopt changes to the initial preconfigured program. This adaptability is crucial, as it enables housing organisations to modify the system as their requirements change over time, promoting long-term relevance and utility.

Comprehensive Data Management and Reporting

Effective data management is a cornerstone of Cx Housing. The product includes a data warehouse as part of its deployment, ensuring robust data storage and accessibility. Additionally, Civica handles all regulatory reporting, significantly reducing the administrative burden on housing organisations. This comprehensive approach to data management allows organisations to focus more on their core mission of providing quality housing.

Continuous Development and Support

Cx Housing is supported by a dedicated local development team, ensuring the product remains at the cutting edge of technology and user needs. This team can make necessary changes and developing new features, providing a responsive and evolving solution. The product's design caters to various jurisdictions, making it adaptable across different regions, a critical feature for organisations operating in diverse environments.

Specialised capabilities such as the hazards/risk module address specific operational needs, ensuring comprehensive safety and compliance. Post-implementation support is robust, with a transition to Salesforce for the service desk, promising improved user experience and support.

User Access

Cx Housing offers a balanced approach to user access and modification capabilities. While front-end users have extensive access, certain functions are restricted to specific users to maintain system integrity and security. This controlled access ensures that only authorised personnel can make critical changes, enhancing overall system stability.

Commitment to Intellectual Property and Investment

Civica's substantial investment in Cx underscores its commitment to innovation and ownership. By retaining ownership of the intellectual property, Civica can continuously enhance and modify the product, ensuring it remains responsive to user needs and technological advancements.

Emphasising ESG and Social Values

Cx Housing is designed with a strong focus on environmental, social, and governance (ESG) principles. The product includes technology capable of capturing and reporting social values, an advantage refined from its use in the UK. Although it lacks a dedicated module for this purpose, the existing technology ensures that social impact is adequately captured and reported.

The single code base feature of Cx Housing allows for the toggling of functionalities across different regions, ensuring localised relevance and compliance. This flexibility is crucial for organisations operating in multiple jurisdictions, as it allows them to adapt the system to meet regional requirements and standards.

Flexible Capability Selection and Advanced Rent Calculation

Cx Housing offers flexibility in capability selection, enabling organisations to choose from a variety of modules that best meet their needs. This business process ensures that users can customise their system to address specific operational requirements without unnecessary complexity.

One of the most praised features of Cx Housing is its income-based rent calculation capability. Developed in collaboration with Mission Australia, this feature automates the rent-review process, enhancing efficiency and ease of use. Positive feedback from Mission Australia highlights the effectiveness of this feature in streamlining rent calculations and reviews.

The PowerHousing Operations Roundtable showcased Civica's Cx Housing product as a comprehensive, adaptable, and forward-thinking solution for social and community housing management. With its user-friendly configuration, robust reporting capabilities, and commitment to social values, Cx Housing stands out as a pivotal tool for organisations looking to enhance their operational efficiency and impact. The insights shared during the roundtable highlight Cx's potential to revolutionise housing operations, making it an asset in the ongoing effort to provide better housing solutions for communities.

Find out more about Cx Housing Management Software or ask any questions about Cx.

Neale Walsh, Director, Housing & Strategic Engagement, Civica APAC.

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