Cx Regulatory Services Software

Making regulatory services management easier for local authorities

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One platform to boost productivity by 40% & accelerate automation

Cx Regulatory Services software allows public protection teams to deliver responsive services. It’s flexible design allows you to adapt to legislative demands with ease. With case management at its core, all regulatory services tasks can be managed using one platform. You will cut out paper processes, reduce administration and boost productivity up to 40% by streamlining applications and inspections.

Using cloud software, you can quickly mobilise your team to work from any location, using any mobile device. Officers will be more productive with the ability to view, respond or update case information in the community.

It’s great for citizens too. It simplifies customer communications across multiple channels. You can personalise communications using their preferred method of contact, making customer communications easy. The Cx Citizen Portal allows users to self-serve which increases citizen engagement while reducing administrative tasks.

With GIS embedded, our Cx Spatial Dashboard empowers teams to work smarter to quickly identify, manage and respond to patterns of behaviour i.e. fly-tipping or anti-social behaviour.

Seven digital trends changing regulatory services in 2021 and beyond

Civica’s Martin Bradbury looks at what the future holds for local government and how COVID-19 has changed how councils engage with citizens

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Why choose Cx Regulatory Services

Provides intelligence-led insight to accelerate response times

Mobilises your workforce and increases channel shift

Automates processes to save time and provide better community services

Key benefits of Cx Regulatory Services:

  • Empowers teams to work from any location
  • Mobilises your workforce while reducing admin and boosting productivity up to 40%
  • Accelerates channel shift to deliver time and cost savings
  • Automates processes and minimises training requirements
  • Improves data accuracy and accelerates case resolution times
  • Increases customer satisfaction and engagement with faster response times
  • Delivers in-depth data insight to help you optimise business performance.

Kevin Davies,

Public Protection ICT Systems Manager,

Torfaen County Borough Council

We’ve enjoyed our long-term relationship with Civica. The support, experience and expertise offered by them is invaluable.

Their people really understand our business needs and methods; in fact many of them are former practitioners in our fields. Using their knowledge enables them to work with us as part of our team and supports us to provide an efficient and responsive service to our customers.

Find out more about how Civica can transform the way you work