Central Government Digital Transformation

Intelligent solutions. Lasting impact.

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New policies, advances in technology, restrictive budgets and rapidly changing cyber security risks put increasing pressure on government, while citizen expectations of your services continue to rise.

Our mission is to accelerate the digital transformation of public services. We create data-centric, secure solutions and intelligent, AI-driven services built to meet the needs of your citizens.

All with minimal disruption. All with expert support.

For over 20 years, our focus has been exclusively on central government and defence, establishing a track record of lasting impact. We understand your drive to strengthen critical change programmes, driving better outcomes for citizens, businesses and communities, and value for money for taxpayers. We can turn your imperatives into reality. Faster.

Reduction in road injuries

Faster waste evidence processing

Reduction in road reoffending

Lower legal service admin costs

Fare structures processed annually

Why Civica?

Trusted by 60+ central government and defence organisations

Delivering services used by 30M+ citizens

25+ years focused exclusively on public sector and defence

Peerless execution means 98% of customers use us time and again

We’re trusted by departments with the most critical and secure data.

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Contact one of our experts to discuss Central Government digital transformation.

Our digital transformation services

We reshape public services through intelligent digital and data solutions, creating new insight and information advantage from data, whilst making processes more automated, more secure and cost-effective to run.

Expertise On-Demand

De-risk and accelerate your most critical programmes, all whilst freeing up costs. We embed proven domain experts and autonomous teams committed to agreed service deliverables.

Our experts bring the right skills, experience, approaches and tools into your department, working diligently to:

  • Accelerate your critical change programmes

  • Strengthen your delivery capabilities

  • Support digital transformation

  • Transfer skills to your staff.

We work as a blended part of your team, helping you address urgent resourcing gaps while building skills and longer-term self-sufficiency.

Whether you need a single subject matter expert or a full, blended team delivering to SLAs, our embedded model ensures continuity, clarity and rapid impact.

AI Enablement

Deploy safe, impactful AI to create new insight and decision advantage. We ensure your data is ethical, safe and fit for purpose with the necessary platforms, governance and approaches, maximising its value.

AI is reshaping services, but is often hampered by poor quality or siloed data. Used effectively, it has the power to remove mundane tasks, speed up case handling, identify threats, detect fraud and much more.

When it’s trained on or uses poor data, the decisions it makes reflect those flaws. Bad data foundations mean bad Intelligence and bad outcomes.

We help government departments become and remain AI-ready by building the governance, processes, data and platforms that create information advantage and deliver impactful AI at scale.

Legacy Modernisation

De-risk your legacy portfolio, free up costs spent servicing legacy debt and improve the productivity of users by modernising applications or replacing them with modern SaaS alternatives.

Legacy systems cost your department 60-70% more than they should. They’re a drain on operational budgets, a source of reputational risk and a blocker to transformation. But the cost and risk of replacing them wholesale often lead to inaction.

Once modernised, we ensure systems remain evergreen, delivering ongoing value as your needs change. Reduce technical debt and improve service performance, without starting from scratch.

We help you take a phased, low-risk approach to modernising your applications, ensuring service continuity while systematically upgrading performance, security and function.

Intelligent Digital Solutions

Create digital experiences that citizens demand whilst reducing the cost to build and run them. We help implement intelligent, automated, AI-driven digital services built on low-code platforms.

Digital front ends can often mask a tangle of manual processes and disconnected systems, slowing response times and frustrating users. We help you untangle the complexity, creating seamless, efficient experiences that work as well behind the scenes as they do on the surface.

We help government organisations to build end-to-end digital services that are truly designed for citizens, powered by trusted data and built for change. We explore, prototype and deploy AI-powered, GDS-compliant digital services on low-code platforms. We create frictionless, personalised, highly automated citizen experiences that reduce the cost to serve.

Managed Services

Lock in lower management costs for your live services, guaranteeing security and uptime. We ensure your systems evolve to meet changing needs. Our managed application service removes complexity, freeing your teams for other priorities.

The world and your organisation are constantly changing, with shifting policies, user demands, technology stacks and security threats placing new and often complex demands on your application portfolio.

Citizen needs are also in flux; public services need to evolve to meet them. However, in-house teams are often already stretched, and reactive support models can’t scale.

Our managed services are designed to provide secure, proactive and adaptive support for the systems your citizens rely on, whether they’re built by us or not.

We don’t just keep the lights on. Our managed services ensure your systems deliver greater value and return on investment now and in the future, helping you adapt to changes in policy, technology, cyber threats and user needs.

We manage your new solution or legacy tech stack, helping you reduce costs, freeing up your resources for other priorities.

Accelerating digital transformation in government

For over 20 years, we’ve focused exclusively on the public sector. We share your mission and focus; we understand the pressures you’re under and are ready to partner with you.

Experts in key technology platforms

We are experts in the technology platforms you use every day, including Microsoft and AWS. We’re highly capable of working with unique frameworks and accelerators, meaning we can reduce time to value and cut CapEx spend.

Find us on all key purchasing platforms

We’re easy to do business with, and we’re found on major CCS frameworks. Our commercial flexibility is combined with a proven agile approach.

We focus on knowledge transfer

We share our knowledge and approaches with your team, helping you become more self-sufficient in the future.

Minimise risk, maximise ROI

We keep digital transformation low-risk and outcome-focused, helping you avoid disruption and show clear returns on investment.

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