Delivering end-to-end citizen services through automation and cloud technology

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One of the many challenges facing organisations today, is how to deliver a future-proofed digital strategy that meets the evolving demands set by their customers within the confines of reducing budgets.

But this challenge is not being addressed through channel shift - “Digital transformation is not simply about moving existing services online” (Kable). To fully respond to the digital agenda, organisations need to go beyond channel shift and deliver a 360 degree approach to service delivery.

As a trusted digital partner for over 1 in 3 local authorities in the UK, Civica Digital is helping local authorities embrace true end-to-end digital transformation with our Digital360 suite of software and services.

Kelly Waterfield,

Digital Records Bureau Manager,

Denbighshire County Council

Civica’s Digital360 application suite is playing a key part in delivering our ‘Digital Denbighshire’ vision.

The difference we make...

Anytime anywhere customer access to services

Increase efficiencies with end-to-end service delivery

Proven delivery of tangible savings

Delivering true end-to-end digital transformation

The Digital360 suite is helping local authorities transform service delivery for the citizen of today and tomorrow. Deployed On-Premise or in the Cloud, Digital360 effectively captures, delivers and communicates interactions and requests from customers, employees and partners.


Digital360 Contact Management

Helping you deliver more efficient, responsive customer service.

Digital360 Contact Management is a powerful solution providing digitally assisted service to handle customer contact. It can be deployed on any device, and provides council employees with a holistic view of the customer and associated line-of-business systems, enabling customer requests to be logged and efficiently resolved at first point of contact.

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Digital360 EDM

Secure and efficient management of the document lifecycle.

Digital360 EDM is a scalable browser-based solution to efficiently and securely manage document and data lifecycle. EDM’s powerful automation and workflow transforms delivery of core services by reducing administration, automating and streamlining business processes and providing integration capabilities whilst achieving agile ways of working, delivering savings and efficiencies.

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Digital360 Portal

Driving the take up of online customer self-service.

Digital360 Portal is a responsive portal designed specifically for local authorities to empower their customers to interact online 24/7. A cost effective self-service provision shifts enquiries and transactions online, streamlines activities and facilitates true end-to-end digital service delivery going beyond channel shift; driving efficiency savings and fully supporting your digital and customer service strategy.

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Paul Reeves,

IT Project Manager,

Waverley Borough Council

We’re really satisfied with the Civica Digital360 Portal. It gives residents and case officers rapid access to accurate planning information and documents online, at any time, using any device.

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Birmingham City Council partners with Civica for custom COVID-19 solution

Civica Digital360 supports rapid isolation payments for Birmingham residents

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Our Cloud Suite has more than 285 cloud software and services available to buy through the Digital Marketplace. 

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Civica - a trusted digital partner for...