Civica Data Privacy

An on-demand GDPR case management solution powered by iCasework

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Managing cases for GDPR responses

Civica Data Privacy captures, manages and reports on cases where consumers exercise a right under GDPR. Built on the Civica Case Management platform the solution provides workflows to manage and analyse security breaches and individual rights including:

  • The right of access
  • The right to rectification
  • The right to erasure 
  • The right to restrict processing 
  • The right to data portability 
  • The right to object.

 

cases management per year

customers worldwide

of case management experience

Manage GDPR effectively

Find out how Civica Data Privacy can integrate into your systems and help your teams do more.

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Discover how Civica Case Management software can improve how you manage complaints and feedback.

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Key Features

Case Management Capabilities

Everything you need to take control and stay on top of your organisation's data protection management, by helping teams to manage, and automate the timeline for managing responses.

Our platform will enable case handlers to work collaboratively, efficiently, and effectively with clear and easy to use workflows. Give extra confidence and accountability by adding approvers before sending responses.

Identity Verification

Seamless integration of customer identity processes into case management workflows. Support multiple means of customer identity verification, such as phone, e-mail, document attachment, SMS and post.

Secure Data Delivery

Remain GDPR compliant by controlling access to sensitive data. Built-in data delivery processes allow customers to securely access password-protected content while avoiding the risk of data transfer outside the system.

Analysis and reporting

Identify areas most likely to cause dissatisfaction with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.

Integration

Civica Data Privacy can be integrated with client & back-office systems, social media, email & telephony systems, mobile apps, content management systems, postal delivery systems, staff directories & single sign-on, document management systems and calendaring & office tools. It also provides:

  • REST API style web-services that allow both update and query operations such as case creation or adding case notes. 
  • Email API that allows you to configure your account to scan incoming emails to a mailbox of your choice. 
  • Single Sign-on for caseworkers and customers over either SAML v2.0 or an OpenId Connect compatible identity providers.

Find out more about how Civica can transform the way you work