Community Protection International

Integrating software and service solutions for end-to-end fines and enforcement management.

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Optimising the management of fines and community enforcements.

Civica provides a comprehensive suite of integrated software and service solutions designed to optimise efficiencies and reduce operational risk across the end-to-end fines and enforcement management life cycle. We invest heavily in technology, methodology, service and human capital to ensure our solutions and team are prepared to accommodate the evolving capability and scalability requirements of your business.

Why partner with Civica? 

With over 30 years’ experience in software design, development, delivery and support, Civica comes equipped with the wares and the know-how to deliver customisable solutions to suit your immediate and emerging needs. Our large team of experts are available to support every stage of your fines and enforcements journey, providing end-to-end accountability and ensuring strategy translates into outcomes.

Why choose Community Protection

Savings in core process & administration

Enhanced performance, quality and compliance with automated processes

Integrated solutions help to improve and streamline operations

Our Services

Software & Implementation Services

We provide a variety of software solutions that meet the end-to-end business requirements for fines and enforcement management. Civica provides a turn-key service, including:

  • Product design and development
  • Product implementation
  • Data migration
  • Cloud-based hosting solutions

Our project management services are led by industry experts, who apply best practice and tested methodologies to ensure we deliver complex projects on time, within budget, and to the highest standards.

We invest heavily in our products to ensure they meet our clients’ current and developing requirements. Our team of highly-experienced industry experts includes system analysts, engineers, designers, and developers. The team is able to ensure Civica solutions can help support and sustain market and industry road maps, so your business can remain competitive.

Service & System Support

We operate market-leading service architecture models. Our service managers ensure our levels of support effectively underpin our clients’ businesses. We have an established team of engineers and service desk agents who handle client requests professionally, rapidly, and effectively. Accountability and transparency are key drivers at Civica, which means we use key performance indicators to maintain the highest levels of customer service and satisfaction, as well as regular performance reporting, service delivery meetings, and continuous improvement tracking.

Managed Services

Civica provides fully-managed services that support its comprehensive suite of integrated software solutions. These services enable our clients to more effectively reduce operating costs and risk across the end-to-end fines and enforcement management life cycle.

Civica’s managed services include a suite of integrated software and service solutions that can help your business increase its operational capabilities to facilitate:

  • Reduction in direct services with “best-of-breed” managed services
  • Process automation to increase resource efficiency
  • Savings in core processes and administration
  • Citizen accessibility to online fine management tools and case history
  • Improvements in performance, quality and compliance
  • Business optimisation and revenue-based outcomes
  • Scalable system and service solutions
  • Improved revenue collection

Fern Silverio,

Divisional Director - Collections & Housing Benefits,

We wanted to gain value from our Parking System, so the option to migrate to the Civica CE system with its integrated workflow technology meant we could more quickly automate the way we worked as well as integrate the technology to other council systems without the headache of setting up a new workflow as well as EDM. The cost saving benefit of this approach was also attractive.

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