Mobile Applications - Privacy Notice - MyExpenses

(Updated Friday 11 April 2025)

We are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the GDPR legislation in the UK.

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What Are Your Rights

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.

• The right to access the personal data we hold about you.

• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.

• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us to find out more.

• The right to restrict (i.e. prevent) the processing of your personal data.

• The right to object to us using your personal data for a particular purpose or purposes.

• The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.

• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What We Need

When you order or request information, we need to know basic personal information, which does not include any special types of information. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process. We may collect the following information:

• Name and job title

• Contact information including email address

• Demographic information, such as postcode, preferences and interests

• Website usage data

• Other information relevant to client enquiries

• Other information pertaining to special offers and surveys
  
  

How We Use Data

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• For our own internal record

• To improve the products and services we provide

• To contact you in response to a specific enquiry

• To customise the website for you

• To send you promotional emails about products, services, offers and other things we think might be relevant to you.

• To contact you via email, telephone or mail for market research reasons. Collecting this data helps us understand what you are looking for in the company, enabling us to deliver improved products and services. All the personal data we process is processed by our staff in the UK. It is processed and stored in line with the GDPR. We do not sell, rent or exchange your personal information with any third party, except to help prevent fraud, or if required to do so by law. When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

• Opt-in to receiving marketing communications from us by email, telephone text message or post.

• Opt-in to receive marketing communications from our third party partners by email, telephone, text message or post.

• Opt-in to receive notifications by email of update releases. We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. If you have agreed that we can use your information for marketing purposes, you can change your mind easily via one of these methods:

• Sign in to our website and change your opt-in settings.
  
  

Links From Our Websites

Our websites may contain links to other websites. Please note that we have no control of websites outside the pointprogress.com, myexpensesonline.co.uk domains. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always by wary when submitting data to websites. Read the site’s data protection policy in full. Cookies We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

What Is a Cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use our website and what pages they tend to visit.

How We Use Cookies

We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure,design, content and functions.

• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling Cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

How to complain

If you disagree with how your data is being processed, please contact the data controller using the details provided within their Privacy Notice.

You can also complain to the ICO if you are unhappy with how your data is being processed.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

Our contact details
Civica’s Headquarters is located at
Southbank Central (8th Floor)
30 Stamford Street
London
SE1 9LQ
Tel: 020 7760 2800

Civica is registered with the Information Commissioner’s Office, with registration number Z5268164.

If you have questions or comments about this privacy information or how we handle personal data, please direct your correspondence either to the above postal address (marking the envelope FAO – Data Protection Officer), or to DPO@Civica.co.uk.

Changes to this privacy information

Civica will occasionally update this privacy information to reflect changes in legislation, our practices and services. When we post changes to this information, we will revise the “last updated” date at the top of this page. If there are any material changes in the way we collect, use, and share personal data, we will notify you by prominently posting notice of the changes below. We recommend that you check this page from time to time to inform yourself of any changes in this privacy information.

Summary of changes: