Core, Core+ and Select: Support that scales with your needs
Whether you need quick resolutions, deeper insight, or strategic software support, we’ve got you covered.
Getting the most out of your software means more than just logging tickets. It’s about unlocking real value through guidance, performance insight and long-term planning.
With Core, you get peace of mind from consistent, reliable support and access to the Experience Hub—our knowledge base and case portal. Maintenance releases and update help avoid disruption and keep you in control.
Core+ gives you even more. Enhanced SLAs, expert-led webinars and tailored advice help you optimise performance and improve adoption across your organisation through focused software adoption services.
And if you want a partner in your long-term success, Select is the way forward. With your own dedicated Customer Success Manager, a three-year success plan and early access to new features, Select keeps you future-ready and aligned with your strategic goals.
Benefits
Core
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Peace of mind through reliable support and proactive monitoring
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Access the Experience Hub and maintain operational stability.
Core+
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Get more from your software with expert reviews and insights
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Includes webinars, adoption support and enhanced SLAs - ideal for organisations aiming to improve software ROI.
Select
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Work strategically with a dedicated Success Manager
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Your roadmap, your growth—supported every step of the way through hands-on customer success management.
Services at a glance
| What's included | Core | Core+ | Select |
| Product Support |  |
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| Civica Always on | |
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| Knowledge Base Articles (KBA) | |
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| Adoption guidance | |
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| Enhanced SLA's | |
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| Enhanced Support Hours | |
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| Meet the experts webinars | |
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| Civica academy recorded session | |
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| Service Credits | |
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| Virtual events | |
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| Continuous Select success plan | |
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| Schedule a support manager/expert | |
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| Quarterly Select success reviews | |
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| Select Continuous success services | |
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| Select advisory council | |
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| Executive sponsor | |
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| Designated Customer Success Manager (CSM) | |
If you would like further details on the features of the service, please download this document.
We chose Civica to deliver our business critical systems support because they clearly demonstrated that this critical function would be safe in their hands. Civica approaches this work in the true spirit of partnership, so we get the benefit of a robust SLA, but we also have a relationship that encourages the sharing of experience and knowledge. We work together to develop innovative ways to make our critical systems, and therefore our service to residents, more efficient.
Further reading
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