16th December 2025
Powering proactive social care and sustained performance for local authorities.
Civica, a global GovTech champion supporting the needs of citizens and those that serve them every day, announces a strategic partnership with Mobilise, the UK’s leading digital platform for supporting unpaid carers. The partnership reflects Civica’s growing commitment to transform social care in local government. It marks a shift from delivering critical system solutions that enable day-to-day operations to empowering councils to take a more proactive, preventative approach that supports demand mitigation and sustained future performance.
Mobilise’s expertise in engaging and supporting unpaid carers aligns closely with Civica’s ambition to expand its range of integrated social care solutions for local authority customers. By bringing Mobilise’s AI-enabled digital community platform and Dynamic Carer’s Assessments together with Civica’s established case management capabilities, the partnership will help local authorities strengthen early intervention, enhance wellbeing for carers and those they care for and ultimately improve outcomes for citizens and communities, all while easing pressure on frontline services.
This collaboration builds on Civica’s recent acquisition of OLM Systems, creating a more connected approach to critical care delivery and digital support that delivers measurable value to customers. Together, Civica, OLM and Mobilise represent a powerful combination of technological and human expertise, linking frontline case management with proactive engagement and digital inclusion to address the evolving challenges facing social care today.
Commenting on the partnership, Jim Murray, Chief Corporate Development Officer at Civica, said, “Our partnership with Mobilise marks an exciting next step in our mission to help local authorities deliver better care outcomes. By combining Civica’s trusted systems with Mobilise’s proven approach to supporting unpaid carers, we’re helping councils move from reactive to proactive models of care, unlocking real benefits for citizens and communities.”
James Townsend, CEO and Co-Founder of Mobilise, added, “We’re delighted to partner with Civica to expand the reach and impact of our work with unpaid carers. Together, we can ensure carers receive the right support at the right time, while helping local authorities and their local partners build sustainable social care systems that improve lives long-term.”
This partnership underscores Civica’s commitment to driving social value across the UK’s public sector. By uniting best-in-class care management technology with a people-first approach to digital engagement, Civica and Mobilise are helping local authorities work smarter, deliver lasting outcomes and unlock the full potential of connected care.
About Civica
Civica is a global GovTech champion focused on developing critical cloud-based software and services that are integral to the everyday lives of citizens around the world. From central and local government to education, health and care, more than 6,000 customers trust and partner with Civica, using our software to deliver critical services to more than 100 million citizens. With operations in seven countries across North America, Europe and APAC and more than 20 years of experience, we’re passionate about supporting the needs of citizens and those that serve them every day. Find out more: www.civica.com
About Mobilise
Mobilise is the UK’s leading provider of digital support for unpaid carers, trusted by over a quarter of English local authorities alongside NHS and community partners. Every day, they identify and support thousands of people caring for a family member or friend with accessible, light-touch help that works, connecting them with a community of others who genuinely understand their situation. In 2025, Mobilise launched their new Dynamic Carer’s Assessments tool, reducing social worker time by 95% and significantly increasing access to assessments for unpaid carers.
Mobilise’s technology is grounded in its community. It has enabled Mobilise to build AI-powered solutions that rapidly guide people to the right support at the right moment, drawing on the collective knowledge, wisdom and experience of all carers.