Case Management

Cloud case management software powered by iCasework

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Easy to use software that helps you manage cases better

Civica’s Case Management products help automate, manage, and report any case type. For 20 years, we’ve been building industry-specific solutions powered by the award-winning iCasework platform.

Our industry and market-specific products enable the solution to be deployed rapidly so that your organisation can adhere to regulations, improve service levels and enhance the customer experience in a consistent and timely way.

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Previously, new handlers joining would take six months to embed into the system. Civica Case Management is so intuitive it only takes half that time, which is a big game changer for us bringing on new staff

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Discover how Civica Case Management can help you improve how to manage complaints and feedback.

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Mechanic tool set

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Discover how Civica Case Management can improve how you manage cases, feedback and complaints

Download brochure
Young team of creative people working in office

Tesco Bank

We haven't changed our processes: we've just made everything easier, more efficient, and more secure.

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