1st Central driven to provide car insurance excellence

Intelligent automation and technology-based innovation

6th July 2023

1st Central use intelligent automation and technology-based innovation to drive insurance excellence

Established as an ‘excellent’ provider, 1st Central provide car insurance with comprehensive levels of cover and a friendly support team who are always there to help.

Read the 1st Central case study and see how Civica Complaints Management helps align people and processes to improve customer and employee Net Promoter Score

Download case study

Key outcomes

Improved Customer & Employee NPS scores

Near-100% Handler QAS

Live data dashboards

Matthew Dew,

Customer Relations Manager,

1st Central

We mapped the Civica Case Management solution to our processes, reducing workload and making the journey better for both handlers and customers.