9th April 2019

Case Study: Utility billing made easy for Madison Suburban Utility District

Tennessee’s first established utility district benefits from Authority Utility and the flat-fee Authority EasyPay E-payment service.

When Madison Suburban Utility District (MSUD), in Davidson County, Tennessee, was looking to upgrade from its legacy billing system, its previous software support service provider scoured the USA for the best replacement and recommended Authority Utility from Ohio based Civica.

Benefits and outcomes

  • Satisfies all State regulatory and tax requirements for utility billing
  • Integrates with automated meter reading tools
  • Expanded and improved reporting capabilities
  • Convenient self-service online payment options for customers
  • Improved staff productivity
I am easily able to balance the books to the penny and that’s a big comfort

Melissa Skipworth, Office Manager, Madison Suburban Utility District

Download Case Study (PDF, 200Kb)