Customer Services and Support

We’re committed to providing first class customer support. Our expert support team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows.

Community Care Solutions (Carelink)

Get support for the Carelink Suite of products including:

  • CarelinkPlus
  • CarelinkAir
  • CarelinkGo
  • CarelinkConnect
  • CarelinkCloud

Contact Care Support

Education Solutions (CES)

Get support and documentation for Civica Education products including:

  • Civica Education Suite
  • MAZE
  • igloo
  • iWise
  • Cloud & Managed IT Services


Contact Education Support

Freight Forwarding Solutions (FreightPac)

Get support services for FreightPac.

Health Insurance Solutions (NewHealth PHI)

Get support services for Civica Health products including:

  • NewHealth PHI
  • NewHealth Overseas Visitors Health Cover
  • ECFWeb - Hospital Online Eligibility Check

Contact Health Support

Library Solutions (Spydus)

Get support services for Spydus and library solutions.

Local Government Solutions (Authority & Practical Plus)

Get support for Local Government solutions including:

  • Authority
  • Practical Plus
  • Cemetery Management
  • Utility Billing
  • Cloud & Managed IT Services

Contact Support