Customer Services and Support

We’re committed to providing first class customer support. Our expert support team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows.

Community Care Solutions (Carelink)

Support services for the Carelink Suite of products

  • CarelinkPlus
  • CarelinkAir
  • CarelinkGo
  • CarelinkConnect
  • CarelinkCloud


Contact Support

Education Solutions (CES)

Support services and documentation for Civica Education products.

  • Civica Education
  • MAZE
  • igloo
  • iWise
  • Cloud & Managed IT Services


Contact support

Read more about how to use our new service desk system and online support portal and download User Guides.

Freight Forwarding Solutions (FreightPac)

Support services for Freight Pac

Health Insurance Solutions (NewHealth PHI)

Support services for NewHealth PHI

Library Solutions (Spydus)

Support services for Spydus

Read more about how to use our new service desk system and online support portal and download User Guides.

Local Government Solutions (Authority & Practical Plus)

Support services, documentation and community forums for:

  • Authority
  • Practical Plus
  • Cemetery Management
  • Utility Billing
  • Cloud & Managed IT Services

Visit the Civica Local Government Customer Support website