Customer Services and Support
We’re committed to providing first class customer support. Our expert support team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows.
Community Care Solutions (Carelink)
Support services for the Carelink Suite of products
- CarelinkPlus
- CarelinkAir
- CarelinkGo
- CarelinkConnect
- CarelinkCloud
Contact Support
- Customer Support Portal
- Submit a support request
- Phone: +61 3 5228 3800
- Find out more about Support and Maintenance Levels
Education Solutions (CES)
Support services and documentation for Civica Education products.
- Civica Education
- MAZE
- igloo
- iWise
- Cloud & Managed IT Services
Contact support
- Log a support call using the new online support portal
- View education product documentation and release notes on the Civica Education customer support website
Read more about how to use our new service desk system and online support portal and download User Guides.
Freight Forwarding Solutions (FreightPac)
Support services for Freight Pac
- Phone : 1300 582 024
Health Insurance Solutions (NewHealth PHI)
Support services for NewHealth PHI
- Phone : 1300 582 040
Library Solutions (Spydus)
Support services for Spydus
- Log a support call using the online support portal
- Phone : +61 3 8676 4415
Read more about how to use our new service desk system and online support portal and download User Guides.
Local Government Solutions (Authority & Practical Plus)
Support services, documentation and community forums for:
- Authority
- Practical Plus
- Cemetery Management
- Utility Billing
- Cloud & Managed IT Services
