Customer Services and Support

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We’re committed to providing first class customer support. Our expert support team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows.

Community Care Solutions (Carelink)

Get support for the Carelink Suite of products including:

  • CarelinkPlus
  • CarelinkAir
  • CarelinkGo
  • CarelinkConnect
  • CarelinkCloud

Contact Care Support

Private Health Insurance Solutions

Get support services for Civica Private Health Insurance products including:

  • NewHealth PHI
  • NewHealth Overseas Visitors Health Cover
  • ECFWeb - Hospital Online Eligibility Check

Contact Health Support

Health Solutions

Get support services for Civica Health products including:

  • Civica Experience
  • Civica Engage
  • Cito
  • CostMaster

Contact Health Support

Case and Complaint Management (iCasework)

Get support services for Civica's iCasework, case and complaint management solution.

Contact iCasework Support

Education Solutions (CES)

Get support and documentation for Civica Education products including:

  • Civica Education Suite
  • MAZE
  • igloo
  • iWise
  • Cloud & Managed IT Services


Contact Education Support

Library Solutions (Spydus)

Get support services for Spydus and library solutions.

Local Government Solutions (Authority & Practical Plus)

Get support for Local Government solutions including:

  • Authority
  • Practical Plus
  • Cemetery Management
  • Utility Billing
  • Cloud & Managed IT Services

Contact Support

Freight Forwarding Solutions (FreightPac)

Get support services for FreightPac.