Customer Services and Support
We’re committed to providing first class customer support. Our expert support team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows.
Community Care Solutions (Carelink)
Get support for the Carelink Suite of products including:
- CarelinkPlus
- CarelinkAir
- CarelinkGo
- CarelinkConnect
- CarelinkCloud
Contact Care Support
Private Health Insurance Solutions
Get support services for Civica Private Health Insurance products including:
- NewHealth PHI
- NewHealth Overseas Visitors Health Cover
- ECFWeb - Hospital Online Eligibility Check
Contact Health Support
- Phone: 1300 582 040
Health Solutions
Get support services for Civica Health products including:
- Civica Experience
- Civica Engage
- Cito
- CostMaster
Contact Health Support
- Phone: 1300 582 040
Case and Complaint Management (iCasework)
Get support services for Civica's iCasework, case and complaint management solution.
Contact iCasework Support
- Phone: 1300 582 040
Education Solutions (CES)
Get support and documentation for Civica Education products including:
- Civica Education Suite
- MAZE
- igloo
- iWise
- Cloud & Managed IT Services
Contact Education Support
- Civica Service Desk - log a support call
- Product Documentation & Release Notes - available on the Civica Education Customer Support website
- Civica Service Desk User Guides - instructions on how to use Civica Service Desk and online support portal
Library Solutions (Spydus)
Get support services for Spydus and library solutions.
- Civica Service Desk - log a support call
- Phone: +61 3 8676 4415
- Civica Service Desk User Guides - instructions on how to use Civica Service Desk and online support portal
Local Government Solutions (Authority & Practical Plus)
Get support for Local Government solutions including:
- Authority
- Practical Plus
- Cemetery Management
- Utility Billing
- Cloud & Managed IT Services
Contact Support
- Civica Service Desk - log a support call
- Civica Local Government Customer Support website - for Product Documentation, Release Notes & Community Discussion Forums
Freight Forwarding Solutions (FreightPac)
Get support services for FreightPac.
- Phone: 1300 582 024
