Support at every stage: leading in the next normal

16th September 2021

Working with the challenges of the Coronavirus pandemic, past, present and future

For more than a year since COVID-19 changed how we live and work, Civica, along with our customers, has successfully adapted to a very different world.

In the spring of 2020, we were an early signatory to the C-19 Business Pledge. We focused on safeguarding our people and communities and ensuring the successful ongoing provision of our business-critical software and services. That focus has been maintained throughout the pandemic and in a similar way across all our countries we operate in.

We responded with new resources and rapid innovations, including the COVIDCare app delivered in March 2020 for the Northern Ireland Department of Health to later in 2020, a contact solution to support local track and trace in the London Borough of Redbridge. Across all the parts of the public sector that we support, we have responded to the needs of the customers and communities we serve, applying and adapting our software.

We have been delighted to receive significant recognition, from individual awards for our people and as an employer of choice, to our cloud and digital solutions such as Best Cloud Finance Solution for our work with South Tees Hospitals NHS Foundation Trust. We recognise that many customers are looking to build on new and stronger ways of working and are also focused on accelerating the adoption of new technologies.

Supporting our Employees

Our priority remains the physical and mental well-being of all our colleagues. Our teams continue to do an amazing job, responding to our changing working world with exceptional resilience and flexibility. Underpinned by our strong operating platform, this continues to sustain our business activities.

We’ve worked hard to proactively provide guidance and support for our people, from keeping remote workers engaged to our mental health champions and free-to-access Employee Assistance programme. We’ve enhanced how we communicate and continue to look for new ways to share ideas and inspiration. We have gathered and reacted to feedback via regular Pulse surveys and will continue to do that throughout 2021.

We continue to adapt our approach in line national government guidance in each of the countries we operate within.

In regions where facilities can be accessed, we have adopted a blended working model with colleagues able to work safely and flexibly at various locations including our hub offices. . This is made possible by our workspace booking app and supported by attendance tracking and comprehensive arrangements to protect colleagues' safety. For many of our colleagues, working from home continues to be the primary arrangement for now. Our Incident Response and People teams continue to look for ways to support our colleagues and enhance these working practices, and we continue to invest in our physical spaces to provide our people with an engaging, innovative and agile working environment.