Care can’t wait

Why intelligent technology is now a strategic imperative

Vanessa Devine, director of strategic growth, Civica

The care sector has been under pressure to do more with less for a long time. But we’ve reached a point where goodwill and workarounds just aren’t enough to keep things going. The workforce shortage isn’t just about filling roles – it’s about the fundamental way care is delivered, or whether it can be delivered at all.

The conversation around technology in care has come a long way. It’s no longer about going digital just to keep up appearances. It’s about making smart decisions that cut down administration, support staff wellbeing, and unlock capacity that’s currently being lost in outdated systems and manual processes.

In the middle of this challenge, some providers are quietly moving ahead – not by hiring more staff, but by rethinking how their teams work. And they’re doing it with intelligent technology. So now, the real question isn’t whether your organisation should consider intelligent technology – it’s whether you can afford not to.

The frontline is the linchpin

Digital transformation can sound like a head office initiative. But real impact happens on the frontline where care is delivered, and where technology either helps or hinders. When it comes to retaining staff, it’s not just about perks or pay. It starts with reducing everyday stress by giving teams the tools that truly work for them.

Care workers want to focus on people, not paperwork. They want to feel confident, not stressed. When technology makes their day simpler – when they can check rosters on their phone, log notes on the go, or see client information in real time – they save time and feel more in control. And in a high-pressure job, that feeling makes all the difference.

Good data is a competitive advantage

There’s a growing gap between providers who have access to clean, real-time data – and those who don’t. Good data isn’t just about reports. It’s about seeing what’s really happening in your organisation, as it happens. It helps you spot stretched teams, catch issues early and better understand client needs. In today’s climate, where funding is tight and demand is growing, that visibility is more important than ever. Providers using intelligent technology to connect their systems – from rostering and care management to finance and incident reporting – aren’t just more efficient. They’re more adaptable, more resilient and better prepared for the future.

Technology is a culture signal

Choosing to adopt intelligent technology isn’t just about operations; it’s about culture. It shows your team their time matters, their feedback counts, and you’re committed to continuous improvement. Technology is sometimes seen as cold or impersonal. But in care, the opposite is true. The right technology brings people closer together; it improves communication and gives staff more time to connect meaningfully with clients. When implemented thoughtfully, with input from the team and strong leadership, technology becomes a sign that your organisation is serious about doing things better, not just cheaper.

Change takes courage, not just funding

Moving to new systems takes effort. It involves change, training and risk. But doing nothing is a bigger risk. Waiting for perfect timing or full certainty isn’t a plan. The sector is shifting. Governments are tying funding to digital capabilities. Staff want to work where they feel supported. Clients expect responsive, personalised care. The momentum is building, with or without us. It’s not just the biggest providers who are leading the way. It’s the ones making bold, smart decisions – starting where it matters most, and choosing systems that support their people and their purpose.

What comes next is a choice

The care sector is filled with incredible people doing their best under tough conditions. But dedication alone can’t keep the system moving. We need new ways of working – and intelligent technology is one of the few tools that can help at scale. This isn’t about the latest shiny platform. It’s about choosing systems that reduce waste, support staff and lift the quality of care. The opportunity is here. The only question is will we take it, or fall behind while others move forward? Working with a trusted technology provider can make all the difference.