Case Management

Cloud case management software powered by iCasework

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Easy to use software that helps you manage cases better

Civica’s Case Management products help automate, manage, and report any case type. For 20 years, we’ve been building industry-specific solutions powered by the award-winning iCasework platform.

Our industry and market-specific products enable the solution to be deployed rapidly so that your organisation can adhere to regulations, improve service levels and enhance the customer experience in a consistent and timely way.

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Previously, new handlers joining would take six months to embed into the system. Civica Case Management is so intuitive it only takes half that time, which is a big game changer for us bringing on new staff

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Discover how Civica Case Management can help you improve how to manage complaints and feedback.

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Mechanic tool set

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Discover how Civica Case Management can improve how you manage cases, feedback and complaints

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Young team of creative people working in office

Tesco Bank

We haven't changed our processes: we've just made everything easier, more efficient, and more secure.

Find out how we can transform the way you work