View our best practice resources to help you get the best from your case management processes. Whether it’s content to help you understand the relevant issues and solve business problems or practical tools, you can find them here.
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News, insights & Case Studies
Our collection of topical case management stories and opinion pieces
Best Practice Guide to Complaints Handling
Our guide to delivering quality written responses to customer complaints.
Complaints Handling Toolkit
Our guide to resolving customer complaints that are received at the first point of contact.
Why you need more than CRM and customer support systems
An effective complaints and feedback software solution can be a great tool
Supporting the resolution and analysis of customer complaints
An overview of complaint management ICT requirements