Research and Community

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Strengthen decision-making through insight and effective stakeholder engagement

Civica Engagement Solutions helps organisations to drive better governance and improve decision-making. Our end-to-end engagement services include designing, facilitating and delivering a range of research and insight services.

We deliver stakeholder engagement and participation support to hundreds of organisations through a blend of intuitive technology and expert ‘on-the-ground’ assistance.

We bridge the gap between the services that organisations offer, and the people they serve – their members, patients and local population. Drawing on our years of engagement experience, we provide results in a clear, unambiguous manner, avoiding jargon.

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Why choose Civica Engagement Solutions?

Deeper business insight

Effective stakeholder research

Supports stakeholder engagement

Decisions, strategy and direction are successful when rooted in meaningful feedback and insight.

Our end-to-end engagement services include designing, facilitating and delivering a range of research and insight services:

Citizen Panels

In the past decade we have recruited over a quarter of a million members, stakeholders and citizens for organisations to engage with, inform, consult and hear. Whether you need to find new members for your foundation trust or newly merged organisation, citizens for your panel or forum, participants for a focus group, community members to involve during your public consultation, or hard to reach groups to demonstrate you’re listening fully, we can find and recruit these people for you.

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Co-design workshops

Our expertly delivered co-design workshops put all stakeholder participants at the heart of the process – a process that we ensure is thorough and robust.

Multi-channel surveys

Our work spans the entire spectrum of market research methods and approaches. We provide services that are tailored to our clients’ needs.

Voter and member insight reports

We interrogate and classify your data to produce valuable insight both written and visual.

Infographic design

Our in-house infographic designer will take complex data and make it easy to understand for customers and consumers alike.

Event management

Our disciplined approach to event management leaves our clients free to focus on engaging with their audience. We have experience of successfully managing public consultation events, market research exercises and public health programmes.

Interviews and focus groups

We have carried out hundreds of in-depth interviews with people from all backgrounds – residents, patients, employees, clinicians, experts and professional body members. We have experience of working with groups referred to as ‘seldom heard’ or ‘hard to reach’. All of our researchers are trained to elicit responses and uncover new insights from respondents. Our in-depth interviews reveal the emotion behind individual responses, which is crucial to understand what’s really important to respondents. Interviews are adaptable to client needs and will deliver valuable intelligence from your stakeholders.

Paul Quinn,


Circle Housing

Approachable, professional and robust throughout, taking on a difficult role with energy and creativity. Highly recommended.

Delivering Research and Community services for customers including:

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