Built on over 35 years of sector knowledge and experience, we provide cloud optimised software to support the complete collection process from compliance stage to full enforcement.
Minimise user intervention and maximise collection rates by using ‘smart’ workflows for case management and debt progression. You benefit from time and cost savings.
Track case status through the full enforcement and recovery cycle, empowering you to identify and recover debt at the earliest opportunity.
Integration with Civica OPENRevenues and other third party systems, provides you with a quick and easy way to work with high volumes of cases from a number of clients and departments.
Real-time reporting ensures you and your stakeholders are informed of all activity, enabling you to make better decisions on resourcing and process improvement.
Powering a single view of debt
Our platform streamlines information management, unifying all civil debt streams associated to the citizen to provide a single view of debt. This intelligence-led approach empowers you to consolidate multiple notices, providing a clear overview of all outstanding debts, and avoid causing additional hardship.
Simplifying visit prioritisation and schedule planning
CivicaCollect’s powerful workflow engine simplifies visit prioritisation and scheduling, facilitating collaboration between offices, contact centres and field agent teams. It provides you with accurate and up-to-date insight.
Making every day better with cloud
Our suite of leading cloud software and cloud services is delivering better outcomes for our customers and the people and communities they serve. From strategy and migration to purpose-built cloud applications, our digital first approach delivers on your transformation agenda.
Connecting with citizens via their preferred channels
A digital self-service portal offers 24/7 multi-channel options, enabling citizens to manage their accounts anytime, anywhere via a connected device. Individuals can set up payment plans or direct debits, helping them proactively improve financial planning.
Our solutions include:
- Single View of Debt
Providing a single view of debt and leveraging data analytics, helps your corporate debt team make better decisions and support citizens to better manage a payment plan suited to their circumstances.
CollectAdmin empowers users to fully customise and optimise system workflows, document production, third party integration, user access and reporting templates. Permission controls ensure that data is fully protected and is only visible to approved users.
CollectVisit provides field agents with a view of case details, anytime, anywhere, via a connected device. Cases can be sorted into various categories and information made instantly available to office staff, ensuring full visibility and enabling more effective communication.
CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance.
Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact and administration through channel shift, enabling your resources to focus on decision-making to help you increase revenue generation and maximise productivity.
We understand the importance of ensuring your clients and internal stakeholders are kept up to date with their cases. With this self-service portal, you can be confident that they will always have the latest case information available to them.
CollectWeb provides your clients with an intuitive portal to access, navigate and update themselves in real-time, without needing to contact your team for updates. CollectWeb can be configured to provide specific editing and updating rights to nominated client contacts as necessary.
Why choose CivicaCollect?
Maximises collection rates
Delivers improved services
Optimises workforce productivity
Moving collection to resolution
Civica’s Laura-Anne Smith discusses how combining data and a human approach holds the key to smarter management of local authority debtRead more
Jacobs streamlines collections management for 185 local authorities
Britain's largest independently owned civil enforcement agency relies on CivicaCollect to underpin its operationsRead case study
Find out more about how Civica can transform the way you work
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