Streamlining service delivery and empowering citizen self-service
Cloud enabled OPENRevenues eBenefits Forms promote channel shift and optimise operational efficiency, transforming housing benefit and council tax reduction application processes for both the local authority and the citizens it serves.
Citizens and residents of the council can apply for benefit, report changes in their circumstances and access part completed forms anytime, anywhere via a connected device. The citizen’s form and all supporting documents are submitted directly to the local authority’s back office for assessment; improving accuracy and avoiding delays. This significantly accelerates application time, helping local authorities reduce administration and facilitates a better use of resource to improve service delivery.
Why choose OPENRevenues eBenefits Forms
Delivers a 24/7 service to citizens
Improves operational efficiencies
Drives channel shift
Providing a 24/7 service for citizens and promoting channel shift
Intuitive and user friendly, OPENRevenues eBenefits Forms enable citizens to apply and make changes to their benefit claims at their convenience. Using a connected device, citizens can access their account and review the status of their applications anytime. These digital application forms simplify claim application processes, providing a flexible service that meets the demand of the changing citizen.
Delivering better outcomes for local authorities
Fully integrated with the local authority’s front and back office systems, OPENRevenues eBenefits Forms significantly reduce the number of applications and queries received, saving time and enabling resource to be allocated to other tasks.
These digital forms eliminate the need to enter citizens’ requests into the back office for every new application or update, driving operational efficiencies and minimising manual errors.
Let us manage your eBenefits Forms so you don't have to. Talk to us about moving to the cloud.
The two digital eBenefits Forms available are:
- OPENRevenues eBenefits Application Form
New application for housing benefit claims and council tax reduction
- OPENRevenues eBenefits Change in Circumstance Form
Reporting and update of changes to existing benefit claims
OPENRevenues eBenefits Forms can be purchased individually or as one package. Please contact your account manager to find out more.
The Royal Borough of Kensington and Chelsea
The Council wanted to make the process of applying online for Council Tax Reduction and Housing Benefit easier for our residents. That’s why we worked closely with our IT provider, Civica, on designing a form that automatically enters the information into our Revenues and Benefits back office system.
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