Civica Insights from PSN 2023

Exploring how technology can help build resilient, sustainable, and inclusive local communities for today, and tomorrow

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Embracing Connection and Resilience for a Future-Proof Local Government

Drawing from the insights gathered during the PSN Roadshow and Conference 2023, Civica highlights the importance of leveraging technology to build resilient systems that facilitate open and inclusive dialogue. Local councils are facing multiple challenges including natural disasters, the COVID-19 pandemic, climate change, and economic issues.

To effectively serve their communities, it is important for councils to exhibit resilience. Many councils have implemented creative solutions to address recurring natural disasters, while libraries have made a dedicated effort to engage with the community. Technological advancements also offer support to local councils.

However, it is crucial to ensure that everyone is included in these efforts, as there is a growing risk of a significant digital divide that must be closely monitored.

In four perspective pieces, we discuss strategies such as leveraging social media platforms for public outreach, utilising digital tools to enhance citizen participation in decision-making processes, and employing data analytics to gain insights into public sentiment:

  • Navigating the changing landscapes of digital media, citizen and political engagement
  • Sustainability is a rising consciousness
  • The Digital Divide
  • Data and Resilience


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