18th November 2021
Civica Learning provides Foreign, Commonwealth & Development Office with global learning reach
The Foreign, Commonwealth & Development Office (FCDO) wanted an LMS and mobile learning Apps to improve the professional skills of over 20,000 Diplomatic staff worldwide.
FCDO staff are based in British Consulates and Embassies all over the world. The nature of their work means that they travel a great deal and are often out of their office on official business.
The FCDO wanted a modern and flexible way of supporting their staff with a range of training, support and reference materials on a wide range of topics.
The FCDO needed to provide their staff with accurate, up-to-date digital learning content and support materials, including eLearning, videos and documents, which could be controlled from a central point for distribution, tracking and management.
Performance optimisation of content delivery was important and Civica Learning’s (formerly Agylia LMS) global content distribution network was a vital part of ensuring that the FCDO's digital learning content could be distributed to large concurrent user numbers.
Security was a particular feature of the FCDO's requirement and Civica’s track record was crucial in ensuring that threat analysis could be addressed and a range of additional security measures offered.
Mobile delivery is important for the FCDO and the range of Civica Learning Apps, for iOS and Android devices, enable FCDO staff to download content and access it even when offline - such as when they're travelling to consulates worldwide.
Digital learning content that's targeted to groups or individual staff can be downloaded onto a user's own tablet or smartphone, enabling the user to access content when needed, wherever they are. Even when they're offline, all content interactions are fully tracked. When the user next connects, all tracking data is automatically passed back to Civica Learning and content updates are passed back to the App.
FCDO GLO (Global Learning Opportunities) Platform
FCDO's Diplomatic Academy
Many different types of learning and support materials can be provided to staff globally using any device (PCs, laptops or mobile devices).
Supporting the latest Experience API, Civica Learning enables all learning experiences to be tracked and reported on. Even independent learning activities, such as one-to-one mentoring or personal learning undertaken by staff outside the LMS can be recorded and form part of the user’s learning record. This is a major step forward from old fashioned SCORM based LMS systems.
Civica Learning is easy to use and has been very well received by staff who appreciate the modern, user-friendly interface that's fully branded and rich functionality.