Managing the Adult Social Care (ASC) financial assessment workload can a challenge. It’s important that service users’ contributions are correct, and that they’re receiving all their entitlements.
If your team members are absent or you’re struggling to recruit, it’s all too easy for a backlog to build up and slow down assessments.
Our skilled and experienced ASC financial assessors can quickly step in to help you maintain service levels – whether it’s to handle peaks, clear backlogs and complete a project, or support you longer term.
All our financial assessors are…
- Familiar with Care Act regulations
- DBS checked
- Experienced – having spent at least 5 years in ASC or a similar benefits-related area
- Trained to use any ASC financial system
Working remotely, our team accesses your systems over a secure connection.
To boost the speed and accuracy of their work, the team has access to the DWP’s customer information system (CIS).
Eliminate financial assessment delays
Maintain service levels during workload peaks or team absences
Improve income collection while reducing debtor days and write-offs
Reduce contribution collection time through prompt, accurate reviews
Redirect your expert resource to more valuable goals
Resources and Transformation Manager,
North Lincolnshire Council
The Civica team has expert knowledge of our financial system and was able to adapt their skills and knowledge around our local rules and policies, taking into account the regulations of the Care Act.