Learning and Development

At Civica, we want every new colleague to feel welcomed, informed and supported from day one. Our Strong Start onboarding programme is designed to help you settle in quickly, understand how we work and start building connections across the business.

Through the programme, you will learn about Civica’s history, purpose, customers, markets and solutions, as well as the tools, resources and systems that help you do your best work.

Build the human and interpersonal skills that power a meaningful Civica career. Through practical learning in communication, collaboration, customer focus, resilience and emotional intelligence, you can flourish in a global GovTech business and an AI-enabled workplace.

Civica’s Explore catalogue offers workshops, e-learning, self-directed resources and webinars to help colleagues develop confidence, capability and long-term career momentum, tailored to your goals.

At Civica, employee wellbeing is part of how we help people do meaningful work and build a fulfilling career.

Our health and wellbeing offering helps colleagues feel supported and build confidence from day one, with employee wellbeing resources, learning and development, mental health awareness and inclusive experiences that help people grow and thrive in a global GovTech business.

Role specific learning helps colleagues identify the skills, knowledge and behaviours they need to succeed in their current role, support functional priorities and progress their career.

Civica’s Learning and Development team will help you choose the right learning route, including workshops, online resources, external partners and apprenticeship options, where relevant. We also offer role specific learning internally, such as our Sales Enablement and Licence to Support journeys.

Bespoke Development provides tailored learning for teams that need support with specific roles, functions, divisions, periods of change or shared priorities.

Learning can be delivered as workshops, learning bytes, eLearning or full programmes, with existing content adapted or new courses designed around agreed objectives.

Manager Essentials focuses on the fundamentals of effective line management at Civica, helping managers build capability in engagement, performance and change to support our global GovTech mission.

Through practical learning and workplace application, line managers develop confidence in maximising team performance, communicating with purpose, engaging their teams and leading change.

The Manager Playbook sits alongside Manager Essentials, giving line managers access to on-demand, 24/7 point-of-need learning resources via our learning portal.

It includes eLearning, workshops and toolkits covering key management topics such as performance reviews, team engagement, challenging conversations, objectives and key results, onboarding, delegation, coaching, talent, employee relations and hiring.

The Sales Effectiveness programme supports new business salespeople, account managers and sales leaders by creating a consistent sales language and approach across Civica, improving customer engagement and pitch success.

Sales Leadership is designed for new, existing and aspiring sales leaders, helping to understand what is expected of them and build the skills to inspire, coach and challenge their teams to improve performance.

Through coaching, feedback, objective setting, sales performance metrics and practical workplace experiences, leaders develop the capability to support high-performing sales teams, provide effective sales coaching and embed the Sales Effectiveness principles.

The Delivery Excellence programme builds the skills, confidence and mindset colleagues need to deliver projects and programmes consistently against cost, time and quality expectations. The programme is aligned to Civica’s Group Project and Programme Management (PPM) policy, governance processes and our values.

By strengthening delivery, programme and leadership capability through scalable learning paths, the Delivery Leadership programme helps teams improve customer outcomes and support reliable public service technology.

Horizons supports early career starters, graduates and apprentices as they begin their Civica career, introducing the business and providing a tailored learning journey with access to a structured programme and global early career community.

Through communication skills, relationship management, eLearning, 360-degree feedback, career coaching, practical experiences and peer support, colleagues build confidence in the world of work, develop their personal brand and explore future career paths.

Civica offers a range of learning and development programmes designed to support colleagues at different stages of their careers, from new starters to aspiring managers, experienced leaders and specialist teams.

The programmes are designed for colleagues across Civica, whatever their role, experience or career aspirations. They support new colleagues, individual contributors, managers, leaders, sales teams, delivery teams, graduates, apprentices and early career starters.

Civica uses a blended learning approach shaped around the 70:20:10 model. This includes formal training, coaching, self-directed learning, shadowing, mentoring, networking, workshops, eLearning and practical workplace experiences.

Strong Start is Civica’s onboarding and induction programme. It helps new colleagues feel welcomed, informed and supported from day one by introducing Civica’s history, purpose, customers, markets, solutions, tools, resources and systems.

Civica’s Explore catalogue helps colleagues build the human and interpersonal skills that support a meaningful career, including communication, collaboration, customer focus, resilience and emotional intelligence.

Civica’s Health and Wellbeing offering supports colleagues with employee wellbeing, learning and development, mental health awareness and inclusive experiences that help people grow and thrive.

Civica offers role specific learning that helps colleagues identify the skills, knowledge and behaviours they need to succeed in their current role, support functional priorities and progress their career. The Learning and Development team can help colleagues choose the right route, including workshops, online resources, external partners and apprenticeship options where relevant.

Civica’s Bespoke Development provides tailored learning for teams that need support with specific roles, functions, divisions, periods of change or shared priorities. Learning can be delivered as workshops, learning bytes, eLearning or full programmes.

Manager Essentials helps line managers build capability in engagement, performance and change, while Manager Playbook provides on-demand learning resources, eLearning, workshops and toolkits through the internal learning portal.

Civica’s Manager Playbook covers key management topics such as performance reviews, Peakon, challenging conversations, objectives and key results, onboarding, delegation, coaching, talent, employee relations and hiring.

Sales Effectiveness is Civica’s sales learning programme which supports new business salespeople, account managers and sales leaders by creating a consistent sales language and approach across Civica.

Civica’s Sales Leadership programme helps new, existing and aspiring sales leaders understand what is expected of them and build skills to inspire, coach and challenge their teams. It includes coaching, feedback, objective setting, sales performance metrics and practical workplace experiences.

Civica’s Delivery Excellence programme builds the skills, confidence and mindset colleagues need to deliver projects and programmes consistently against cost, time and quality expectations, using Civica’s Group Project and Programme Management policy, governance processes and our values.

Civica’s Horizons programme supports early career starters, graduates and apprentices as they begin their Civica career. It provides a tailored learning journey, structured programme access and connection to a global early career community.

By helping colleagues build confidence, capability and performance, Civica’s learning and development programmes support inclusive, high-performing teams, strengthen delivery across the organisation and improve outcomes for customers.