We provide a smart catering platform, designed to save time, cut costs and keep people fed – safely and sustainably.
Catering service providers work on tight budgets and slim margins – between high food costs, wage increases, new legislation and widespread industry uncertainty, you need every advantage available to keep your business competitive.
Forward-thinking caterers are gaining end-to-end control of their operations, from purchase to plate, by using innovative software that delivers both real-time oversight and the ability to act with confidence.
We support caterers who work across the public sector, education, health and care, and foodservice industries, helping them solve complex catering operations, streamline procurement and stock control, and reimagining how they engineer their menus.
Build brand recognition and strength, reduce costs and risk, navigate complex contracts with ease, manage budgets intelligently, maintain a focus on sustainability, rapidly upskill staff, and effectively control allergens and safety.
One solution, end-to-end visibility and control.
Why choose Civica Catering Management?
Save time and reduce costs
Control procurement centrally and cut overheads across food, labour, training, logistics and waste with smarter stock tools.
Ensure compliance and reduce risk
Easily manage allergens, food safety, GDPR and audit trails from one platform, turning risk into opportunity.
Work more efficiently and adapt faster
Streamline processes, centralise control, and update menus quickly in response to price or supply changes.
Support sustainability goals
Encourage sustainable choices, reduce CO2 and food waste, and move towards a paperless kitchen.
Simplify complex operations
Easily manage menus, logistics, and dietary needs across multiple sites and customer groups.
Keep end users safe
Deliver services safely and reliably with tools designed to minimise risk and avoid costly mistakes.
Maintain quality and enhance experience
Deliver high standards consistently and meet diverse food preferences, trends and requirements.
Get clear, actionable insights
Track key metrics and generate reports that drive performance and continuous improvement.
Train staff quickly and easily
Fast onboarding and an intuitive user interface mean teams can get up to speed and stay productive.
Stay competitive in your market
Improve menus, control costs and maintain high service standards to stand out from the competition.
Discover what Catering Management can do for you
- Menu and Recipe Management
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Plan, adapt and optimise your menus with ease. Civica Catering Management gives you full control over stock items, recipes and menu cycles, helping you meet nutritional standards, manage allergens and cut costs.
Update menus on the fly with the Dynamic Menu Planner, using real-time stock data to reduce waste and maximise sales. Integrated EPOS, CO2 tracking and a consumer-facing Wellbeing Portal ensure full transparency and performance insight across every meal service.
- Profitable Procurement
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Take the guesswork out of purchasing. Catering Management streamlines procurement and stock management, so your teams always buy the right products, at the right price, at the right time.
Automated ordering, real-time stock tracking and electronic data exchange (EDI) integration reduce admin and waste, while powerful analytics and finance integration give you full visibility over spend, stock and supplier performance.
- Paperless Kitchen
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Key operational processes can be conveniently managed from a tablet or mobile device. This includes processes relating to compliance, stock management and food safety.
This has the additional benefit of removing the need for paper printed forms for things like stock take and temperature checks (amongst many other things), and prevents checks from failing to take place. It also ensures the collected data is captured for future use in reporting and analytics.
- Reporting and Analytics
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Compliance tools for allergen tracking, automated reporting and audit-ready documentation. Standardise your reporting software and automate much of the data entry, leading to a more complete picture of your catering organisation being formed.
The Catering Management reporting and analytics suite covers:
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Extensive tools: A wide-ranging set of reporting tools is available
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User-aligned reporting and analytics: Bespoke reports based on your needs
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Operational, financial and KPI analysis: Reports cover day-to-day operations, budgetary data and key performance indicators
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Single point of truth: Ensures consistent and centralised data for reporting
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Simplified data capture: Makes it easier to collect the right data for analysis
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Dynamic trading updates: Real-time updates feed into reporting dashboards.
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How we support in your sector
- Contract catering
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Food inflation, supply chain issues, staff attrition and the rise of free school meal programmes are challenging caterers like never before. As your strategic innovation partner, we’ll work with you to face these challenges, differentiate your business and drive growth.
What you can expect:
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Key account management, regular strategy meetings and a pricing model that rewards growth
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Improved efficiency and easy repeatable processes that are quick for people to learn, with our paperless kitchen management app and fast flexible cashless EPoS solutions
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More control over your supply chain with EDI integration and digitised procurement and dynamic menu planning that make it easier to do business with a wider range of suppliers
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Improved visibility of sales data so you can better understand demand and create tailored menus for different markets and locations
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More insight into sustainability through tracking food waste and CO2 impacts.
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- Local authorities
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Local authority catering managers continue to face increasing budget cuts while being expected to meet nutritional standards. Civica Catering Management helps authorities to serve healthy, personalised meals, while providing an efficient and compliant service.
What you can expect:
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A strategic innovation partner to help you sell your services to neighbouring schools and MATs, through key account management, regular strategy meetings and a council pricing model that rewards growth
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Centralised paperless kitchen management for easy repeatable processes that are quick for people to learn plus fast pre-order, parental payments and fast flexible EPoS solutions for improved efficiency
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More control over your supply chain with EDI integration, digitised procurement and dynamic menu planning that make it easier to do business with a wider range of suppliers
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Improved visibility of sales data so you can better understand demand and create tailored menus for different markets and locations
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The sustainability insight you need to hit Net Zero targets through tracking food waste and CO2 impacts and making it easier to buy local
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Easier ways to protect pupil wellbeing and reassure parents, with nutritional data against menus, allergen management and reporting for schools/parents
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Integrates seamlessly with Civica Cashless Catering for a fully integrated catering solution.
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- Multi-Academy Trusts
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School catering managers continue to face increasing budget cuts while being expected to meet nutritional standards. Civica Catering Management helps you to serve healthy, personalised meals, while providing an efficient and compliant service.
What you can expect:
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A strategic innovation partner to help you sell your services to neighbouring schools and MATs, through strategy meetings and a pricing model that supports growth
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Centralised paperless kitchen management and administration of menus for improved efficiency with easy repeatable processes that are quick for people to learn
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Rapid service throughput using pre-order, parental payments and fast flexible EPoS solutions
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More control over costs through improved supply chain management and centralised sales and FSM data
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The sustainability insight you need to hit Net Zero targets through tracking food waste and CO2 impacts and making it easier to buy local
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Easier ways to protect pupil wellbeing and reassure parents, with nutritional data against menus, allergen management and reporting for schools/parents
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Integrates seamlessly with Civica Cashless Catering for a fully integrated school catering solution.
Read more about school catering software.
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- Health and care
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Healthcare catering operates seven days a week, 365 days a year, delivering a vital element of a patient’s recovery. Civica Catering Management supports customers across NHS Trusts, private hospitals, care homes and day centres with Electronic Meal Ordering (EMO) and detailed analytics.
What you can expect:
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Deliver a positive patient experience, resulting in improved CQC performance and patient feedback
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Ensure healthy, safe and nutritious food choices for your patients and get it right first time, every time
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Produce efficiencies at every stage of your catering process, from purchasing and payment to stock control and menu engineering, and ensure compliance at every stage
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Cater more sustainably by providing carbon value data, tools to reduce plate, trolley and production waste, and make it easier to work with smaller local suppliers.
Read more about our catering management technology for healthcare.
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Civica Cashless Catering
Cashless Catering integrates seamlessly with Catering Management, offering a cloud-based solution that allows your clients to move away from outdated on-site and embrace cloud technology, cutting out maintenance costs and freeing up hundreds of crucial hours for their staff.
Find out more
The Future of Catering Management Report 2025: How software is changing the game
Get insights from our latest research report
Download
Empowering caterers with technology
In partnership with Public Sector Catering (PSC), we brought together sector experts to discuss the most pressing challenges, and how and where tech can help. Read the full insight here.
Find out more
FAQs
- What is Civica Catering Management Software?
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Civica Catering Management is an end-to-end software platform designed to help contract caterers streamline operations, cut costs, and ensure compliance. It brings together menu planning, procurement, kitchen operations, allergen tracking and reporting, all in one centralised, cloud-based system.
- How can catering software improve your business?
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Catering software helps you simplify complex workflows, manage costs more effectively, and reduce risk. You can plan menus with real-time data, automate stock control, improve visibility across multiple sites, and ensure compliance with food safety and allergen regulations — ultimately saving time and improving service delivery.
- Is Civica catering software cloud-based?
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Yes, Civica Catering Management is fully cloud-based, offering secure access from anywhere with no need for on-site servers or complex hardware. This ensures better uptime, faster updates and easier scaling across multiple sites.
- What are the key features of Civica’s catering software?
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Key features include:
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Dynamic Menu Planner with real-time data
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Centralised procurement and supplier management
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Automated stock tracking and replenishment
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Paperless Kitchen processes for compliance and hygiene
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Integrated allergen and nutrition tracking
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Financial and performance reporting dashboards
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Mobile and tablet access for on-the-go management
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Seamless integration with EPOS, finance and MIS systems.
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- Who is eligible to use Civica’s Catering Management cloud software?
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Civica Catering Management is designed for contract caterers, local authorities, schools and MATs, NHS Trusts, private healthcare providers, and foodservice organisations. It is scalable for single-site operations or large, multi-site estates.
- Can multiple users access the software?
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Yes, multiple users can access the software simultaneously, with configurable roles and permissions to ensure users only see what they need to. This supports effective collaboration across catering, finance, operations, and compliance teams.
- Does the software support mobile devices?
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Yes, Civica Catering Management supports both desktop and mobile access. Key operational tasks like compliance checks, stock takes, and kitchen management can be carried out via tablet or mobile, enabling a truly paperless kitchen environment.
- How secure is Civica catering software?
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Very secure. Civica follows rigorous data protection protocols and uses highly secure cloud infrastructure to keep your information safe. The system supports GDPR compliance and includes audit-ready documentation and access controls to protect sensitive data.
- How can Civica support the transition to paperless catering solutions?
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Our Paperless Kitchen module enables teams to manage hygiene checks, stock control, compliance logs and other key tasks digitally, reducing paper use and minimising admin errors. It supports sustainability goals while making operational processes more efficient and traceable, making it easier than ever to transition to paperless catering solutions.
- Does Catering Management include catering workflow automation?
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Yes, Catering Management includes catering workflow automation tools that automate key workflows across procurement, stock management, menu updates, allergen tracking and reporting. This reduces manual input, improves consistency and frees up time for teams to focus on delivering quality service.
- How does catering operations management software work?
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Catering operations management software connects every part of the catering operation, from ordering and stock control to menu planning and compliance, creating a single, easy-to-use platform. It collects and centralises data in real time, making it easier to manage daily tasks, respond to challenges and make informed decisions.
- Does Civica provide food service management software?
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Yes, Civica Catering Management is a complete food service management software solution. It supports the full food journey, from supplier engagement to menu delivery, helping caterers deliver safe, nutritious and cost-effective meals every day.
Customer stories
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Civica Cashless Catering
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Transform menus with Civica Wellbeing portal
Revolutionise your menu planning and easily share allergen, nutritional and CO2 information with your customers.
Civica Paperless Kitchen
Check is a paperless kitchen app that powers simple sustainable processes and smarter ways of working.
Civica Bedside
A meal ordering app designed to provide patients with a more interactive and personal experience.
Civica Dynamic Menu Planner – Meal Planning Made Easy
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Latest news and insight
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