Case Management News & Insights

Here you have access to thought leadership pieces, case studies and information relating to best practice in case management.

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Consumer Duty in Financial Services

Shifting focus to delivering positive outcomes

Admiral ensures customers’ complaints rank highly

Multi-point Root Cause Analysis improves end-user process and reduces complaints

Section 75 & Effective Financial Case Management

Reconsider your approach to Section 75 complaints management

Scottish Government Legal Directorate

A journey to improve and modernise their legal services

Case Management - so good it was chosen twice

Guidance to implementing a Case Management solution

Southwark Council

A key integration of complaints as a core system

Cheshire West and Chester Council

A modern & agile approach to ensure their Legal team deliver good quality public services

Tesco Bank

Puts customers' complaints at the front of the queue

National House Building Council

Build trust with a positive complaint management process

Civica, Tesco Bank & Vodafone Winners

UK Complaint Handling Awards ’22 award Civica and customers Tesco Bank and Vodafone major prizes

Kent County Council Coroners

Remote deployment of a Coronial Case Management system

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