1. Home
  2. Software and Services
  3. Case Management
  4. Case Management Toolkits and Resources
  5. Case Management News & Insights

Case Management News and Insights

Here you have access to thought leadership pieces, case studies and information relating to best practice in case management.

View our resources

Benenden-Edward_VII_Postbox

Benenden Health delivers a smooth customer experience

Benenden benefits from a robust complaints management system

Read more

Picture of party people at music festival

ICO Support Public Authorities with Information Governance

The Information Commissioner’s Office does not punish public authorities

Read more

1st Central driven to provide car insurance excellence

1st Central use intelligent automation and technology-based innovation to drive insurance excellence

Read more

Collinson insurance

Collinson improves user journey on travel insurance complaints

Use of multi-point Root Cause Analysis allows Admiral to improve the end-users process and reduce potential pain points.

Read more

Blue Piggy Bank

Consumer Duty in Financial Services

Shifting focus to delivering positive outcomes

Read more

Admiral ensures customers’ complaints rank highly

Multi-point Root Cause Analysis improves end-user process and reduces complaints

Read more

Section 75 & Effective Financial Case Management

Reconsider your approach to Section 75 complaints management

Read more

Scottish Government Legal Directorate

A journey to improve and modernise their legal services

Read more

Case Management - so good it was chosen twice

Guidance to implementing a Case Management solution

Read more

Southwark Council

A key integration of complaints as a core system

Read more

Cheshire West and Chester Council

A modern & agile approach to ensure their Legal team deliver good quality public services

Read more

Tesco Bank

Puts customers' complaints at the front of the queue

Read more

National House Building Council

Build trust with a positive complaint management process

Read more

Civica, Tesco Bank & Vodafone Winners

UK Complaint Handling Awards ’22 award Civica and customers Tesco Bank and Vodafone major prizes

Read more

Kent County Council Logo

Kent County Council Coroners

Remote deployment of a Coronial Case Management system

Read more

Start taking better control of your case management today

 

Book a demo