Civica Experience helps NEAS improve patient experiences

21st December 2022

Civica Experience enables North East Ambulance Service to collect real-time feedback to improve patient experiences across range of services

North East Ambulance Service (NEAS) NHS Foundation Trust serve a population of around 2.71 million people across Northumberland, Tyne and Wear, County Durham, Darlington, and Teesside.

To enhance the service they provide, NEAS are committed to learning by listening to patients and using feedback as a focus for improvement.

Read the case study to discover how NEAS are using Civica Experience to collect and understand real-time patient feedback, which enables them to prioritise risk areas and drive service enhancements.

Download case study

Key outcomes:

3x increase in survey response rates

500 SMS and 125 paper surveys sent per week

Reduced data processing and analysis time