Cx Citizen Portal for regulatory services

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A digital platform to accelerate digital transformation, deliver more responsive services and improve customer satisfaction

Connecting people & communities with online services to improve customer satisfaction and deliver better outcomes 

Our new Cx Citizen Portal provides a digital platform for your citizens and local businesses to submit and manage licensing applications, regulatory services requests and complaints. Using cloud-optimised software requests can be completed anytime, anywhere using a connected device. 

It also drives paperless working to accelerate response time so you can prioritise citizen demands effectively to safeguard your community.

Why choose Cx Citizen Portal

Drives paperless working & accelerates response times

Increases efficiency savings and minimises administration

Delivers excellent online customer services

Deliver better, faster, cheaper services and improve citizen engagement 

Using Cx Citizen Portal, your citizens can start new and access saved requests, upload supporting documents, book appointments, track progress and make online payment anytime, anywhere using a connected device. Cx supports: 

  • All licensing applications 
  • Service demands 
  • Complaints  

Accelerate your digital transformation agenda and increase productivity  

All submitted requests are sent directly to Cx, driving paperless working and eliminating the need to re-key information. This reduces workload for your team so you can be more responsive and deliver better services. 

The portal will help you overcome challenges today, and in the future. It supports authorities to: 

  • Customise web forms and improve the customer journey   
  • Automatically generate acknowledgement communications using the citizen's preferred channel. This includes email, letter and SMS  
  • Create new and update existing eforms according to legislative demands/community needs. 

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