Case Study: North Canton cuts its report-processing time in half with Civica

Upgrading to Civica Authority Utility was an easy choice for this progressive Ohio municipality

With a view to better servicing its population of around 17,500 residents, the City of North Canton – in Stark County, Ohio – recently completed the implementation of Authority Utility, a complete utility billing solution from Civica.

Civica’s Authority Utility software now efficiently manages North Canton’s billing and payment options for trash, water and sewer services to over 9,500 customers.

Benefits and outcomes

  • Better business decision-making enabled by customized reports
  • Improved staff productivity and maximized resources through shifting manual processing to online payments
  • Tangible cost savings and support of North Canton’s strategy to reduce reliance on printing and postage
  • Rapid familiarization with Authority Utility through comprehensive onsite training
Civica’s software and service has always impressed us, however, what really won us over was the fact that, unlike the other two vendors, Civica was prepared to give us an onsite trainer with a customized training schedule that better
suited our needs.

Ms. Laura Brown, Finance Director, City of North Canton

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